Consumer Guidance

CONSUMER COMPLAINTS WHY AND HOW?

Consumer who complain allow themselves to be brainwashed into believing that they are trouble-makers. Manufactures and retailers Fob off dissatisfied consumers with a bland:”We have had no complaints.” Consumer must not hestite to complain about adulteration, sub-standard drugs and cosmetics, shoddy product quality, unsatisfactory after-sales service, etc. Indian consumers are fortunate to be covered by the Consumer Protection Act 1986, Special Consumer Courts and a Directorate to implement the Act. There is also the Package Commodities Act which insists that weights, price, date of manufacture and ingredients are marked on all packages. This Act, as well as “Agmark” and the “ISI” mark, can be of substantial assistance in the fight for consumer’s rights. Vigilant consumerism can put teeth into their Function.

HOW TO COMPLAIN

1. Be sure the complaint is sound.
2. Present it politely: this elicits co-operation.
3. Preserve cash memos and warranty card.
4. With these, first approach the retailer. He may have a valid explanation.
5. If he is unresponive, write to the manufacturer, quoting No. and date of cash Memo, No.and date of Cash Memo No. and date of Warranty card.
6. Retain all originals. Keep copies of your letters.
7. In case of suspected Food and drug adulteration, write to the State health authority. Retain samples where possible.
8. If products with ISI/AGMark certification perform poorly,write to the respective agency. ISI certification guarantees replacement.
9. If there is no response, write to the Consumer Guidance Society of India, Block ‘j’ Mahapalika Marg, Mumbai 400 001,or any other consumer society you know of.
10. Don’t give up if your complaint is valid. Stand your ground.
11. If a consumer organisation is unable to get your complaint redressed, you may complain to your District Consumer Disputes Redressal Forum if your compensation claim is below Rs.5 Lakhs;to the State Consumer Disputes Redressal Commission if your claim is between Rs.5 Lakhs and Rs.20 Lakhs. If your claim exceeds this amount you will have to refer your complaints to the National Consumer Disputes Redressal Commission at New Delhi.

STEPS TO SECURING RESULTS

Your complaint should cover the following:

1. Name and address of the complainant in full.
2. Name and address of the opposite Parties.
3. Time,place and cause of the complaint.
4. Particulars in detail, along with supporting document as exhibits in Marathi,Hindi or English. If the opposite company’s office is in another State, make the complaint in English. The complaint may be posted. Post cards are inadvisable. Three copies of the complaint together with all the annexures for the Forum, and extra sets for each of the opponents should be filed.
5. Relief claimed by you should be in clear words: replacement/removal of defect or return of price, compensation for expenses incurred as well as physical/mental torture, if any. The claim amount should be within reasonable Limits and Justifiable.

WHERE TO COMPLAIN FOR GUIDANCE AND HELP

Complaints of a representative nature may be filed by registered consumer organisations like Consumer Guidence Society of India. For such enquiries, you may seek guidance from:

1. The Complaints Committee
    Consumer Guidance Society of India
    Block J, Mahapalika marg
    opp. Cama Hospital
    Mumbai 400 001
    Tel.No: 2262 1612
    Fax No: 2265 9715

2. Council for Fair Business Practices
    Great Western Building
    130/132 Shaheed Bhagatsingh Road
    opp. Lion Gate, Mumbai 400 039
    Tel.No: 2284 4783

3. Mumbai Grahak Panchayat Grahak Bhavan,
    Sant Dnyaneshwar Marg
    Juhu Vile Parle,J.V.P.D Scheme
    near Cooper Hospital
    Mumbai 400 056
    Tel.No: 2620 9319/2623 8124

HOW AND WHERE TO COMPLAIN FOR GUIDANCE AND HELP
Consumer Disputes Redressal Forums are established at each District Level
and State Commissions at Each State Capital

CLICK HERE FOR INSTRUCTIONS FOR FILNG COMPLAINTS
 

 

CONSUMER GUIDANCE SOCIETY OF INDIA,”J” Block, Mahapalika Marg,opp. Cama Hospital,mumbai 400 001
TEL.NO. 2262 1612  

 

CLICK HERE FOR MORE GUIDELINES.  http://www.cgsiindia.org/guidelines.html

 

 

 

BUSINESS RELATED MATTERS
Council For fair Business Practices,
Great Western Bldg,
130/132 Shaheed Bhagatsingh Road
opp.Lion Gate Mumbai 400 039
Tel.No. 2284 4783/2288 5249
BANKING COMPLAINTS
Dept. of Banking Operations
and Devlopment
Reserve Bank of India
The Arcade
Word Trade Centre
Cuff Parade
Mumbai 400 005
Banking Ombudsman
(Maharashtra & Goa)
c/o. Reserve Bank of India
Garment House,Gr.Floor
Dr. A.B.Road,Worli
Mumbai 400 018
Tel: 2492 4607/2496 0893
PUBLIC VEHICLE COMPLAINTS
Additional Commissioner of
Police (Traffic)
Traffic Control Branch
Pochkhanawala Road
Worli, Mumbai 400 025
Regional Transport Officer (RTO)
Bombay Central Bodyguards Lines
Tulsiwadi,
Mumbai 400 034
M.R.P. WEIGHTS & MEASURES COMPLAINTS
Department of Legal Metrology Weights & Measures, Govt.of
India Govt. Barracks No.7 Free Press Journal Marg Mumbai 400 021 Tel: 2202 3354, 2204 4952 Thane: 2540 7332 Vashi: 2757 4074
CENTRAL RAILWAY
For General Complaints apporach Director of Public Grievances,Zonal Office or Divisional Office in respective area. For refund pilferage contect Chief Claims Officer,CST Mumbai
LPG SUPPLY
LPG complaints against Dealers, Contact Principal Company
Customer Relation Centre (upto Malad & Mulund)
Officer in-charge
Customer Relation Center
Bharat Petroleum Co.Ltd
Tagore Nagar,Vikhroli (e)
Mumbai 400 083
Tel: 2574 8628
Kandivli,Borivli,Dahisar,
Thane & Raigad Districts
Officer in-charge
Customer Relation Center
Bharat Petroleum Co.Ltd 4th Floor,
Old Admn. Bldg Mahul
Chembur 400 074
Tel: 2554 3125 Extn. 24414/2554 0807
Officer in-charge
Customer Relation Center
Bharat Petroleum Co.Ltd
P.O.Box No.8
Uran 400 702 (Dist.Raigad)
Tel: 2722 2418 Fax: 2722 2420
Hindustan Petroleum Co.Ltd
Richardson Cruddas Building
near J.J.Hospital,J.J.Road,Byculla
Mumbai 400 008
Tel: 2371 94612/2371 9636
RATIONING COMPLAINTS
Controller of Rationing
Royal Insurance Bldg
J.Tata Road,Churchgate
Mumbai 400 020
FOR HELP
Rationing Kruti Samiti Rajashree Bldg,2nd floor Acharya Road,Nr.Post Office
Chembur (w) Mumbai 400 071
Tel: 2555 2499
FOOD,COSMETICS & DRUG COMPLAINTS
Food & Drugs Administration
Survey No.341 Bandra Kurla Complex
Bandra (E) Mumbai 400 051
Tel.No: 2642 2361/65
Thane: Tel.No: 2531 1988
POSTAL COMPLAINTS IF NOT SOLVED BY LOCAL POST OFFICE
The Chief Post Master General
General Post Office (GPO)
Mumbai 400 001
Visiting Hrs.-4 p.m & 5 p.m. every Wednesday.
NON-BANKING FINANCE COMPANY (NBFC) DEPOSITS
For Maharashtra,Gujarat,Madhya Pradesh,Goa and Union Territories of Dadra Haveli,Daman & Diu.
Bench Office,Company Law Board,
Western Region Bench, 2nd Floor,
N.T.C. House 15th Narottam Morarje Marg,
Ballard Estate, Mumbai 400 038
(Apply in orescribed from No.4 in duplicate along with fee of Rs.50/- by Demand Draft/Pay Order in favour of “Pay & Account Officer, Dept. of Company Affairs,Company Law Board, at New Delhi/Calcutta/Mumbai/Chennai as per jurisdiction.)
ELECTRICITY COMPLAINTS
IF NOT SOLVED BY ELECTRICITY BOARD CONTACT:
BEST Complaints:
The Electrical Inspector
Dept of Industries Energy & Labour
3rd floor, Motha market Bldg.
Phaltan Road,Mumbai 400 001.
Tel.No: 2267 6889
BEST Complaints:
The Electrical Inspector
Dept of Industries Energy & Labour
Opp.Bldg.No.B/62,Govt.Colony,
Bandra (E) Mumbai 400 051.
Tel.No: 2655 6141
MSEB Complaints:
(Bhandup,Mulund,Thane & Navi Mumbai etc.)The Electrical Inspector
Dept. of Industries Division No.1
Wagle Industrial Estate
Road No.11, Thane (West)
MSEB Complaint for Kalyan area:
The Electrial Inspector,
Dept. of Industries,Energy & Labour
Hari Niwas,
near Threee Petrol Pump
Thane(west)
Approach Electrical Inspector’s Office in writing after giving notice to office of respective Electricity Board. Electrical Inspector’s Office is authorised to grant stay against disconnection of electricity supply.
Consumer are advised to inform Zonal Office of Electricity Board of
respective area in writing in advance,in the event of premises remaining closed for a long period resulting in nil consumption of Electricity.
PROVIDENT FUND
Ministry of Personnal Public            OR               Consumer Forum
Grievances & Pensions
Dept.of Pension & Pensioners Welfare
3rd Floor,Lok Nayak Bhavan
Khan Market,New Delhi 110 003
as per jurisdiction
for legal remedy
GUIDELINES FOR FILING COMPLAINTS
BEFORE THE CONSUMER DISPUTES REDRESSAL FORUM
The President
Consumer Disputes Redressal Forum
Additional Bombay District
Arun Chamber,6th Floor
Tardeo Road.
MUMBAI: 400 034
For claims upto Rs.5 lakhs
and for city limit upto Tardeo

PHONE: 2491 1737
The President
Consumer Disputes Redressal Forum
Bombay District
Arun Chamber,6th Floor
MUMBAI 400-034
For claims upto Rs.5 lakhs
and for city limit upto Sion, Mahim

PHONE: 2493 7770
The President
Consumer Disputes Redressal Forum
New Administrative Bldg,3rd Floor
Near Chetna College
Bandra (e)
Mumbai 400 051
For claims upto Rs.5 lakhs
and for suburban Limits
PHONE: 2655 1625
The President
Consumer Disputes Redressal Forum
Room No.214, 2nd Floor
Office of Collectorate
Thane (W) 400 601
For claims upto Rs.5 lakhs for
Thane District
PHONE: 2534 4069
(Time: 11.00 a.m. to 2.00 p.m.)
The President
Maharashtra State
Consumer Disputes Redressal
Commission
102 Old Administrative Staff College
opp.Capitol Cinema
Hazarimal Somani Marg
Mumabi 400 001
For claims upto Rs.5 lakhs
but upto Rs. 20 Lakhs
PHONE:2207 2097
The President
National Consumer Disputes
Redressal Commission
A’Wing,5th Floor,
Janpat Bhavan
New Delhi 110 001
For claims above Rs.20 lakhs.
 Spurious/Counterfeit Drugs The World Health Organisation (WHO) could well say it told us so. India has the dubious distinction of being the world leader in counterfeit drug production, often with disastrous consequences. In order to curb the menace, the Central Government has constituted a committee to study the problem of spurious drugs. The following officers of Maharashtra FDA are identified as the nodal officers:

Name of Officer Designation Telephone Number/s Office Residential
B.A. Waghmare Asst. Commissioner (I.B.) 26592519-Direct 26592361-65 Extn.362 28330977
G.K. Vakharia Drugs Inspector (I.B.)
” Extn.366
25394915
N.M. Gandhi Drugs Inspector (I.B.)
25895028
K.G. Gadewar Drugs Inspector (I.B.)
25980524
Posted in Main. 4 Comments »

4 Responses to “Consumer Guidance”

  1. Gaford Says:

    I saw your blog very interesting. It caught my attention and I like it. Consumers are always prefer for good quality and guranteed product or service. If ever they thought too bad for them, they want to voice out what they feel. While I do search I have found complaint search network here in Consumer Complaints. You will find here list of consumer complaint sites where consumers can give reports such as reviews or complaints of the company products and services.

  2. PRADEEPTA KUMAR MOHAPATRA Says:

    SWIFT COURIER LIMITED
    Link House, 1C CHURCH STREET,
    WHITECHURCH, HANTS,
    RG28 7AD ENGLAND.

    CALLS ONLY :
    +447035910071,+447035930665.
    S.M.S ONLY: +447504129845

    ATTENTION: WINNER,

    Your winnings with order number(DIC/3464/353) for the BRITISH ONLINE LOTTERY, has being despatched to your respective destination by the Claims Department of the BRITISH ONLINE LOTTERY . Your winning parcel contains all of the following items:

    1.) Your Winning Cheque of One Million Five Hundred Thousand Pounds.
    2.)Official Winning Certificate.
    3.)Affidavit of claims eligibility.
    4.)Other Covering Documents.

    Your winnings was despatched, yesterday the 22nd of June, 2009 (07:40 GMT) and it would arrive your country India, on thursday 25th Of June, 2009.

    As soon as your winnings arrives India you will be contacted by our company diplomat who will be bringing your package to India, he shall also give you all the required assistance you may need to ensure that your winning Draft is cleared and funds deposited in your local account.

    Note: You shall be responsible for the local clearance there in India which differs from one country to another, as the BRITISH ONLINE LOTTERY BOARD has already taken care of your delivery charges as well as other expenses here in the United kingdom , so that the diplomat will be allowed to complete the delivery immediately he arrives.You are hereby adviced to follow the instruction of the diplomat as soon as he arrives because he has other consignment to deliver elsewhere.

    Please confirm the delivery destination of your choice :
    *Prefered Delivery Destination (Home or Office Address).
    *Telephone/Facsimile(Fax Number), MOBILE NUMBER, E.T.C
    *Immediately call me on phone for proper clarifications and follow up on ( +447035910071,+447035930665. OR S.M.S ON: +447504129845 ) Note: This is mandatory. HENCE, Find below the name of our delivery Officer who is the team leader coming for this assignment.

    PROCESSING OFFICER : Diplomat PETER SCOTT.

    Regards,

    Mrs. Maggie Minton,
    SWIFT COURIER LIMITED

    Now without any documents they distrubing me to deposite 1st Rs.28000/-. I have deposited the amount on monday.
    2. Now they are claimimg me Rs 90000/- to deposite against.
    3. The Diplomate Name : Peter Scote. He informed me his International Pasport submitted to RBI Bombay. I request you kindly not handed over International Passport to Diplomate Peter Scote. As his version and conversiation to fully doubtefull. Inspite of my several reqest he is demading to deposite the Rs 90,000/- with out any documents.
    I hope I will get justis.
    Pradeepta Kumar Mohapatra

  3. Yvonne DSilva Says:

    I had not received my pension for 7 months (last received Dec 08) although Life Certificate was submitted in Nov 08 & Feb 09 to the State Bank of India, Navghar Branch, Vasai West 401202. After repeated follow up with the bank, pension was still not forthcoming. I made a trip to EPF,Kandivali on May 28 and following the matter was promised that pension would be received by Jun 23. Till Jul 10, pension was not credited to my account. In the interim, I had email communication with the DGM, Grievance Cell of the bank, who did reply to all my mails. However, when the question of releasing compensation to me, for the trauma and hardship caused due to nonreceipt of pension for 7 months, there has been only silence from both; SBI, Navghar Br, Vasai and from EPF, Kandivali. Request you to please look into the matter and help me out. Thank you.

  4. sanjay singh Says:

    Regarding Rationing shop , mumbai , Maharashtra total stock of govt kerosene, grains selling in black , from last three years.
    A: Details of the organisation complained about
    1.Organisation: Rationing shop
    2. State: Maharashtra
    3. City: mumbai B: Details of complaint
    1. Subject: total stock of govt kerosene, grains selling in black
    , from last THREE years.
    3. Details: I found listed below ration shop is selling total kota of kerosene & grain in black market , I have seen very few local people are buying from the shop. Most part of stock is sent to outside party by tempo & auto. The owner of the shop always saying to card holder ” no stock ” . Whatever shop get the kota it vanishes within a day.THE KEROSENE AND THE GRAINS WHICH THE CONSUMER GETS IS LESS IN QUANTITY AND THE PRICE TAKEN BY THEM IS ALSO HIGH AS COMPARED TO THE PRICE ANNOUNCED BY GOVT.OLDEOPLE AND ANTYODAYA DO NOT GET THEIR RATION.THERE ARE ALMOST 600-700 BOGUS CARD.ALSO THE LICENSOR HAS EITHER SOLD OR GIVEN HIS LICENSE TO SOMEBODY ON RENT
    Shop address;mahalaxmi provision stores,bhimnagar,damunagar,kandivali(east)mumbai -101.
    shop no-28 G 146
    4. Additional information: Nil
    5. Current status: There is no action after complaint to C.B.Control
    6. Solution desired: Pl cancell the licence
    C: My Suggestions 1. For the organisation: I suggest that regular checkup from high authority must along with 10 local people as witness. Sorry to say that mostly the staff are corrupted in this department.
    2. For the public: Please whereever you find such acurruption please use this site & note your complaint. Try to make india curruption free
    3. For government: There are good facilities provided by government To avoid curroption, I suggest Life time prison for such person .
    D: I am not ready to reveal contact details because I fond there is good support from local politicians/ local leaders. I am a simple family person. Not only me but all who willing to do complant will say same


Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: