|The facility will start after 6 months
You will be able to book a long-distance train ticket over the phone. But only after six months.
In the meantime, by dialing 139 you can get access to information on passenger name record (PNR), availability of accommodation, fares and train timings, next month.
The Indian Railway Catering and Tourism Corporation Limited (IRCTC) will be providing this facility as part of its Integrated Train Enquiry System (ITES).
“In the second phase of ITES, services such as reservation of tickets and car rental bookings for outstation passengers will be done,” said IRCTC Group General Manager R D Sharma.
After the ITES centre becomes operational in Mumbai, all queries to 139 will be handled by a centralised call-centre based in the city.
Presently, Mumbaikars can call numbers between 131 and 137 for queries related to the arrival and departure of trains and PNR enquiry, among others.
However, after the number 139 — which will not be toll free — becomes operational, other helplines will cease to function.