Mumbai Transport

 
 
   

By AirBy Air Mumbai is the main international gateway to India, with far more flights than Delhi, Kolkata or Madras. It also has the busiest network of domestic flights, including flights to Aurangabad near the Ellora and Ajanta caves. The international terminal (Sahar) and the domestic terminal (Santa Cruz) are 30km and 25km respectively from downtown Mumbai. There are regular shuttle buses between the two terminals. Mumbai (Chhatrapati Shivaji) International Airport (BOM) can be contacted by telephone on (22) 836 6700 or 8387046. Fax: (22) 615 6031 or get hold of them via their website on: www.mumbaiairport.com Major airlines that serve Mumbai are Air India telephone: (22) 202 4142; website: www.airindia.com  which is the national carrier. Other international airlines that serve Mumbai include Air France, British Airways, Cathay Pacific and Gulf Air amongst many others.

Airport facilitiesAirport facilities At terminals 1A and 1B, services include hotel reservation counters, bureaux de change and an ATM, first aid and medical facilities, tourist information, car hire (Europcar and Avis), shopping and bars. At 1B there is also a childcare room. There is a free coach transfer service between terminals. Both terminals have executive lounges, a conference room and a business centre. Terminal 1B also has a telecommunications centre.

Airport Transport Transport to the city from the airport Taxis are readily available at the airport to central or southern Mumbai should (journey time – 90 minutes, longer during the working day). There are also several prepaid 24-hour taxi services available in the arrival hall, telephone: (22) 8215585 or 8205110. There may be additional charges for baggage and/or night time taxi rides. There are also public transport buses from the airport however, taxis are the most reliable, easy and comfortable way for visitors to get to the city centre.

Flight TimesApproximate flight times to Mumbai From London is 9 hours; from New York is 16 hours; from Los Angeles is 21 hours and 30 minutes; from Sydney is 12 hours and 45 minutes; from Toronto is 16 hours; from Tokyo 12 hours and from Singapore 8 hours 30 minutes. Within India, from Delhi is 2 hours; from Bangalore is 1 hour 30 minutes, from Chennai (Madras) is 1 hour 50 minutes and from Calcutta 2 hours 20 minutes.

Departure tax is included in the price of tickets purchased in some but not all countries. Check this before you leave.

By Bus By Bus Mumbai has one of the best public bus systems of any major Indian city. However, its red double-decker buses are gradually being crippled by the city’s unbelievable traffic congestion. Long-distance buses depart from the state road transport terminal opposite Mumbai’s Central railway station. It’s fairly chaotic, and there are almost no signs or information available in English. The state bus companies of Maharashtra, Goa, Gujarat, Karnataka and Madhya Pradesh all have offices here. There are also regular shuttle buses between the two air terminals.

There are a large number of bus routes run by Brihanmumbai Electric Supply and Transport – BEST telephone: (22) 4143611, for 24-hour enquiries; website: www.bestundertaking.com  which provides transport within the city and suburbs. The buses are extremely cheap but it is difficult to determine where the buses go, since the route maps (available at newspaper stands) are virtually indecipherable. They are often very crowded and seats hard to come by. Some routes (Bus 1, 65, 66 and 202) operate a round-the-clock service. A small minority of the buses are fitted with air conditioning. (Telephone: (22) 8732888 for enquiries on air-conditioned buses). Tickets are best purchased from the conductor and although confessional fares are offered, no passes are currently available.

Coach ServicesCoach Services The Maharashtra State Road Transport Corporation, telephone: (22) 369 6109/10 or 368 5910/6112; fax: (22) 368 4943; e-mail: info@msrdc.org  website: www.msrdc.org  operates bus services from Mumbai to other towns and cities within the same and adjoining states. Destinations include Ahmedabad, Bangalore, Goa, Indore, Pune and Surat. The main terminal is located opposite Central Station, on Belalsis Road telephone: (22) 3074272.

By TrainBy Train Western Railway, telephone: (22) 308 5555 and Central Railway, telephone: (22) 265 9512 are the two companies that operate rail services from Mumbai. A computerised enquiry system for arrivals and departure information is available, telephone: (22) 265 6565. Western Railway services depart from Mumbai Central Station, Boman Behram Road, while Central Railway services depart from the magnificent CST building (formerly Victoria Terminus), on Dr D Navroji Road, at corner of St George’s Road. Both stations offer basic facilities.

Rail servicesRail services Trains travel frequently between Mumbai and Agra (1345km), Ahmedabad (490km), Aurangabad (375km), Bangalore (1210km), Kolkata (1960km), Chennai (1280km), Delhi (1385km), Kochi (1840km), Pune (190km) and Varanasi (1510km). There’s also an extensive system of suburban electric trains, but avoid rush hours when trains are so crowded that you have to start making your way towards the door at least three stops before you want to get off. Both stations are centrally located and taxis are readily available.

By Taxi By Taxi Mumbai has a huge fleet of metered black-and-yellow taxis but, unlike most other Indian cities, no auto-rickshaws in the city centre. Taxis can be hailed on the street and drivers are reasonably knowledgeable of the geography of the city. All taxis have a meter – these are, however, out of date, so each driver carries a conversion table, with which to compute the correct fare. It is important to ensure that the meter is zeroed before starting the journey. Fares are generally inexpensive. Taxis can also be hired for the day. This is a good way for tourists to see the city. For those who prefer a higher degree of luxury, Cool Cabs, telephone: (22) 8246216 provides air-conditioned taxis, which can only be ordered by telephone. Note: Tipping etiquette in Mumbai’s taxis can be somewhat confusing for the tourist. Some drivers demand a tip quite openly, while others are content with the metered or negotiated fare. A 10% tip is generally acceptable.

By SeaBy Sea The Port of Mumbai (website www.mumbaiporttrust.com ) is located in the in the south of the city. The harbour handles approximately one sixth of India‘s total sea-borne trade, with three docks in operation – the Indira, Prince’s and Victoria Docks – with passenger berths at Ferry Wharf and Gateway of India. The port authority is the Mumbai Port Trust and for more information on sailing times contact them on: (81) 1181047; fax: (22) 26 1011; e-mail: mbpt@vsnl.com website: www.mumbaiporttrust.com  The Port of Mumbai operates is own railway, running between Ballard Pier and Wadala. This is linked to the Central and Western Railways at the Interchange Railway Yard at Wadala.

Ferry ServicesFerry Services Ferries depart from the Ferry Wharf, near the Prince’s Dock, as well as the Gateway of India. There is a ferry route between Gateway of India and Mandwa as well as services to the Elephanta Caves and a Hovercraft service to Vashi, Navi Mumbai. Boats from the Ferry Wharf sail to Alibhag, Rewas and Mandwa. Frank Shipping Services, telephone: (22) 373 5562/64/70/49/90 or 3731893; fax: (022) 3733740 operates an overnight catamaran service from Ferry Wharf to Panaji, Goa. Most ferry services do not operate during the monsoon season. SKS Supercrafts telephone: (22) 7821736 operates services and provides further information.  

By RoadBy Road Driving in India can be extremely hazardous and is not recommended to tourists, especially considering that there is no speed limit for drivers of passenger cars. Motorcycles, taxis, trucks and buses are constrained to a certain velocity, depending on the vehicle type. The surfaces are often in poor condition, adherence to rules tends to be patchy and accidents are numerous.

Mumbai is an important junction on the National Highway network of India, which links it to all major towns and cities in the country. National Highways are numbered. Traffic drives on the left. Drivers must be over 18 years and foreigners require an International Driving Permit. The legal alcohol to blood ratio is 0.03%. Those intending to take their own car to India must obtain a carnet from one of the international motoring associations (such as RAC or AA) before entering the country. This document represents an undertaking that the car will not remain in India for more than six months. Most European motor insurance policies do not extend to India and motorists are advised to seek cover from an Indian insurer, as insurance is compulsory. The Federation of Indian Automobile Associations telephone: (22) 2041085 provides information.

Routes to the cityRoutes to the city National Highways 3, 4, 6, 8, 9 and 17 provide connecting routes between Mumbai and the rest of India. In particular, route 3 goes to Indore and Gwalior, 4 to Pune, and 8 to Ahmedabad and Delhi. Visitors should bear in mind that the distances in India are colossal. Pune is the nearest city, 170km away. Delhi, however, is 1460km and Calcutta 2836 km away. Flying is usually preferable to driving.

Emergency breakdown service: There are no providers. 

Limousine HireLimousine Hire Autoriders Rent-a-car, telephone: (22) 4961714 provides chauffeur-driven cars and offers a wide range of air-conditioned vehicles if you want to get around the city in real style.

Car HireCar Hire Drivers in India must be over 18 years, although many car hire companies will insist on a higher minimum age. To hire a car, drivers will need to present an International Driving Permit and insurance must be arranged at the time of hiring. Avis telephone: (22) 2857518; website: www.avis.com  provides self-drive hire cars. Royal Cars, telephone: (22) 2832928; e-mail: royalcars@vsnl.com supplies mid-range cars and Europcar telephone: (22) 6452796; e-mail: europcarbom@ith.co.in  website: http://www.europcar.com provides chauffeur-driven hire cars.

BicycleBicycle & Scooter Hire Scooters and bicycles are popular forms of transport on the crowded streets of Mumbai and there does not seem to be any requirement for cyclists to wear helmets. Scooters are available for short and long term buy back options on well maintained and reliable scooters, from Premjis, Lamington Road telephone: (22) 309 9313 or 2469 or 9417; fax: (22) 306 8844; e-mail: info@premjis.com website: www.premjis.com Rates on buy back scooters depend on the vehicle and the duration of the trip. There are also various places, usually small, which hire bicycles cheaply and visitors keen to do so should enquire at a garage.Parking

Parking is a problem on Mumbai’s streets and an increase in underground parking lots, around such areas as Shivaji Park, Nare Park and Oval Maidan, have been proposed to accommodate shopping, offices and parking plazas. Many hotels provide indoor parking for their patrons.  

Complain on Mumbai Roads.

Road Monitoring Committee

Appointed by Hon’ble Bombay High Court By Order Dated 4 October 2006 

For complain Forms click here
 
Press Release for

Inviting Complaints and Suggestions from General Public

7 November 2006 

  •  
    • Mr R H Mendonca, Honorary Chairman, former Mumbai Police Commissioner
    • Mr Nandkumar S Salvi, former Chief Engineer, Storm Water Department, MCGM
    • Mr Gerson da Cunha, Media Person & Activist
    • Mr Mihir Desai, Senior Advocate, Bombay High Court
    • Mr Sudhir P Badami, Honorary Member Secretary, Civil Engineer (IIT Bombay Alumnus) & Techno-Social Activist
  • Office of Road Monitoring Committee, 6th Flr, G South Ward Office Building, N M Joshi Marg (Elphinstone), MUMBAI 400 013 
    mumbairoads@gmail.com                                                         +912224308650 
    ———————————————————————————————-

    By their order dated 4 October, 2006 with rteference to (PIL) SUO MOTU WRIT PETITION NO. 8 of 2005, the High Court of Bombay constituted a Road Monitoring Committee (RMC) comprising (1) Shri R.H.Mendonca (former Commissioner of Police, Mumbai, and Director General of Police, Anti Corruption Bureau, Maharashtra) Chairman, (2) Shri Gerson da Cunha (Trustee, Action for good Governance and Networking in India, (AGNI)), (3) Shri Nandkumar Salvi (former Chief Engineer, Municipal Corporation of Greater Mumbai (4) Shri Sudhir P.Badami (Civil Engineering Consultant and IIT alumnus) and (5) Shri Mihir Desai (senior Advocate, Bombay High Court) 

    The terms of reference of the RMC are: 

    To monitor the condition of the roads in the city of Greater Mumbai and Thane falling in the jurisdiction of various agencies and its state of repairs and report the same to the Officer on Special Duty appointed by the concerned agency and recommend and ask for appropriate corrective measures. The recommendations shall be implemented by the concerned agency expeditiously. If any of the recommendations of the Committee is not acceptable to the concerned agency, such agency shall apply to the Court and seek waiver from implementation of such recommendation/s.   

    To monitor the implementation of Standing Technical Advisory Committee (Merani Committee) report by the Municipal Corporation of Greater Mumbai.   

    To seek and entertain complaints and suggestions about the conditions of the roads from the general public and do the needful.   

    To seek, if required, expert’s advice concerning the matters regarding the conditions of roads, the materials used and the corrective measures needed. To the extent possible, the committee shall seek advice from the experts who are ready and willing to give their honorary services. In any case, the committee shall not spend more than 2 lakhs towards fee of experts in a year. If in exceptional circumstances, the expenses towards this fee are likely to exceed these limits, the RMC shall seek prior approval of the Court.             The RMC reports to the High Court and is required to submit quarterly reports, before its final report by October end 2007. 

    The RMC, appointed as from November 1, 2006, has already met once formally and twice informally. As desired by the Court, the municipality has provided the RMC office space, an Officer on Special Duty and a small staff in the G South Ward Office, Parel. 

    The RMC has prepared a Complaints and Suggestions (C&S) form which the citizens could send to the Committee. It consists of a simple form on which a citizen can set down the location and nature of a problem for appropriate follow up. 

    Towards fulfilling this term, the RMC is inviting Complaints and Suggestions (C&S) from general public. Modes of conveying their complaints and Suggestions are as follows: 

    1.     Written Complaints or Suggestions (C&S) could be sent at present (a) on paper, or (b) by email. 

    2.     C&S on paper could be sent to the Office of RMC by post or courier or by hand, with address written clearly on top. (RMC office timings 10:30 AM to 5:30 PM)  

    The Postal Address and Email Address of RMC are given below:   

    Postal Address  Road Monitoring Committee 

    6th Floor, Municipal Ward Office 

    G (South) Ward 

    N.M. Joshi Marg, (Elphinstone) 

    Mumbai 400 013 

    Email Address   mumbairoads@gmail.com  

    In addition to C&S, upto two exemplary photographs of the damaged roads etc. of size less than 200 kb, or postcard size photo prints can also be sent if the citizen wishes to send them to RMC. The RMC will not be returning any print photographs. 

    4.     Details of Fax and sms will be conveyed to public when these become operative.  

    5.     Telephonic or verbal complaints or suggestions (C&S) – to the RMC may be avoided. 

    6.     The written C&S may be given in the annexure ‘A’ format.  

    7.     C&S would be classified into Road Related, Traffic Related or Other Public Amenity Related. As far as possible, the C&S should be related to roads and footpaths. Various kinds of complaints they could make are mentioned in the annexed list – B:  

    RMC seeks information from the citizens and citizen groups. Citizens /citizen groups with email address, desirous of monitoring roads in their localities may send email to mumbairoads@gmail.com with “Volunteer” typed in the subject bar of their email, giving their contact particulars.    

    Annexure ‘A’ 

    Citizen’s Complaints and Suggestions 

    On 

    Matters related to Roads in Greater Mumbai and Thane 

    To      Office of Road Monitoring Committee  

         6th Floor, G South Ward Office Building  

         N. M. Joshi Marg (Elphinstone), MUMBAI 400 013 

         (Email: mumbairoads@gmail.com) 

    Date:  ________________ 

      

      

    Example given below is Dummy Example  

    Road Name 

      

    K M Munshi Marg  

    Area Name and/or Ward 

    Mumbai, Babulnath, D Ward  

    Location identifier like Lamppost number or identifiable landmark such as petrol pump, post office, police station etc. 

    Northcote Orphanage, Harekrishna Temple 

    Lampposts BNR 28/1 to BNR 28/3   

    Point wise Observations: (i.e. Complaints / suggestions) 

       

    1. 

       

    Road surface have potholes and rough patches at location mentioned  

    2. 

       

    Unpainted Speed Breaker  

    3. 

       

    Too much traffic but no footpath;  

    Particulars of Citizen 

       

    Name 

    Harshu Kamdar  

    Email (if available) 

    Harshukam.dummy@gmail.com  

    Mobile No. (if available) 

    98216 dummy  

    Phone No. (if available) 

     

    Contact Address: 

      

      

      

    Vancouver Towers 

    K M Munshi Marg 

    Mumbai 400 007  

    Any other Complaint or Suggestion:        

      

       

      

    Annexure ‘B’ 

    Nature of Complaints which could be refered to RMCRoads Potholes and bad patches Evenness of road surface Manhole cover Road cambers Kerb side slopes and state of muck accumulation Gutter cover Plates over valves chamber State of flooding during normal rains Locations of wet patches Location of chronic bad patches and potholes Hawker stationing on road Taxis parking at no parking kerb Improper Median, even damaged due to accident Road crossing zebra markings – faded Marker line for vehicles to halt before at road junctions Width of median at road crossings – and disable friendliness Debris, excavated material, construction related material etc including kerb stones, median blocks etc left on roads. Movable road blocks as well as the road divider railings obstruct traffic view to pedestrian crossing the roads  

      

    Footpaths Height of footpath from road kerb level  Width of footpath when it is fenced on road side Width of footpath when it is not fenced on road side Creeper or any other protrusions on to the footpath from properties adjoining it. Walking surface roughness Walking surface evenness and slope Sign posts – clear headroom and rounded corners Providing of posts that physically prevent vehicles from moving onto footpaths for either driving or parking. Bus stop shelters that leave adequate space for pedestrian and wheelchair user to pass. Bus stop shelters appurtenances to clear headroom Slanted tree trunk posing danger to head Grill on ground around trees on footpaths  Slopes to entrance to properties must be beginning with property line and not kerb of the road or footpath. There should be only a standard step down at property entrance. Street furniture – locations and sizes Pathways along side of roads where there are no footpaths – surface must be proper and line painted and posts embedded to prevent vehicles from using it for either parking or driving. Only trees shall be permitted in these pathways. This arrangement is to facilitate drainage. Ideally raised footpath is a must. Debris, excavated material, construction related material etc including kerb stones, median blocks etc left on footpaths.

    Plant pots kept on footpaths cause obstruction to pedestrian movement. 

    Road Monitoring Committee:

    Appointed by Hon’ble Bombay High Court by the Order Dated 4 October 2006

     

    Honorary Members:

               Contact Us    Guidelines Document   Format for Complaints and Suggestions   

              Format for Observations and Report