Click on the theatre name to see which movie its playing and how to book online.
IMAX Adlabs, Wadala
Online booking: The impressive, under-friendly interface tells you to click to indicate number of tickets, name of the film you wish to see, preferred day, show time and the class from a drop-down list, enter your login id and password and… you are greeted with: This page cannot be displayed. We wish one of the largest multiplex chains had an online registration process that worked.
Home delivery: The customer service executive who answers the phone is courteous, and even thanks you for your “patience” when he takes a minute to confirm availability of tickets. You need to call at least seven hours before show time to avail of home delivery, he tells you.
They deliver tickets to Chembur–71, Sion-22, Ghatkopar (E)-77, Wadala (E)-37 and Wadala (W)-31, if you want home delivery for a show on that very day. Extra charge: Rs 10 per ticket delivered. Delivery timing: 10 am to 8 pm (residence) and 10 am to 6 pm (office).
Telebooking: No service.
Report card: 2/5
Online booking: Log on to www.pvrcinemas.com. It was quick and easy. Register for free, and your account will be
activated. Select region, cinema, movie and date, preferred show timing, number of tickets, seating preference.
Check ticket details, put in credit card number and submit. Note your Transaction ID; it must be mentioned at the time you collect tickets at the counter. Online tickets must be booked at least 2 hours before the show. Tickets bought online, cannot be cancelled, exchanged. Your credit card needs to be presented at the counter at the time of collection.
Home delivery: For the same day’s show, they deliver only to Juhu, Bandra (W), Santacruz (W), Vile Parle and Andheri (W). Otherwise, anywhere in Mumbai. Extra Rs 10 per ticket. Ordering tip: Call during the day, because post 6 pm, it’s impossible to get through.
Home delivery: Arrive 45 minutes before show. Extra Rs 10 per ticket. Call 25657777.
Report card: 4/5
Cinemax, Infiniti Mall, Versova
Online booking: Log on to www.cinemax.co.in, register, pick theatre, film, show time and date. Provide credit card details. You will be given a confirmation number which you need to carry for the movie.
The website is easy to navigate and the seating chart is updated at all times. But it doesn’t provide your with any rules, regulations, or steps to carry out the booking process. If you are a first-timer, you could waste a few minutes trying to figure things out.
An Internet booking query number scrolls on the top of the website; if you are lucky, you’ll get through. Dial the tele-booking facility in case of an emergency; they are bound to solve your problem.
Home delivery: If you live in South Mumbai, but want to catch a film at Cinemax, Andheri, you have to book 2 days in advance. Once you have booked the ticket, the customer executives will give you a time period within which the courier is expected. It usually ranges between 8-12 hours; if the movie is doing well, despite staying in the suburbs, tickets might not be available six hours before. You will need to book a day in advance. On delivery, the payment has to be made in cash, and you will have to shell out an additional Rs 12 per ticket.
Telebooking: Call 26841616. It’s prompt and doubles up as a hotline for all sorts of queries regarding Cinemax. You can book the show and time, but make sure you reach 45 minutes before the show. It didn’t take too long to connect to a customer service executive, and he was well informed about booking procedures.
Report card: 4/5
Online booking: Fastest and most convenient as far as this multiplex chain is concerned. Payment for online booking is done through credit card. Log onto www.famecinemas.com, select movie, city, multiplex location (Adlabs, Malad, Dadar, Kandivali or Thakur) date of the show.
The film’s schedule unfolds on entering the date, but the location menu is unpredictable and won’t show some of the options (like Fame Dadar and Fame Kandivali) sometimes. You need to login to be able to book tickets online. It took 5 minutes, and then we selected the class, number of seats and location.
The food combos (an unhealthy mix of popcorn, samosas, Pepsi and French Fries in Family, Couple and Single combos) can be bought online. There is a convenience charge of Rs 10 per ticket and the cardholder has to be present while picking up tickets.
Home delivery: The always-busy customer service personnel on 66991212 informed us that the courier person would be home “any time before 9 pm”.
So, if you are a working person, it’s best to ask for tickets to be delivered to your office. If the courier man doesn’t find you on the day of delivery, he won’t return.
Fame has only one customer service number (66991212) for home delivery as well as credit card booking, that too for ALL its multiplexes in Mumbai. Obviously, we had to hold the line for a good 8 minutes to get through.
Telebooking: No service.
Report card: 3/5
M tickets at Fame
But it was a waste of time Hutch and Airtel subscribers have the option of dialing 5053263 to book tickets (current, advance and home delivery) through a Master/Visa credit card.
This option works on IVRS too, and the voiceover enthusiastic-close-to-orgasming kept us entertained. But compared to online booking, this procedure is very long winded, and the voiceover often borders on annoying.
After 10 minutes of listening to all the titles of the movies showing, we were informed that the tickets for Shrek 3, were sold out. What a waste of time!