Call centres in Mumbai

CALL CENTERS – CENTRAL SUBURBS OF MUMBAI

1>> ORANGE

Location: Lower Parel, Mumbai
One of the major cellular operators in Mumbai, Orange scores over Airtel in Customer Service.

Entry Mechanism:
You should be a 12th pass.
There’s a group discussion and personal interview.

Pay Scale:
Freshers get a gross of around Rs.10K. Experience will get you somewhere around Rs.12K for an entry-level position.

Processes/Projects:
Everything Orange, be it Back-office, Marketing, Billing or Customer Service.

Transport:
No pick-ups but only home-drops after 10pm. Orange provides transport facilities till Dahisar on the Western line and till Chembur, on the Central line.

Other Facilities:
The cafeteria is not huge, but the food is good. Chicken Frankie, which costs only 20 bucks, is the best thing on the menu.
There are music-listening booths and bean bags.

2>> TRACMAIL

Location: Lower Parel, Mumbai
One of the first BPOs in town, it was a JV between Stream, a US company and TracMail, an Indian firm. Now it has been taken over by Infowavz.

Entry Mechanism:
Extempore, Grammar Test, Technical Test and a final personal interview with the HR.

Pay Scale:
Freshers can draw Rs.10K and experienced persons can expect around Rs.15K.

Processes/Projects:
Lexmark is a voice project while other processes include HP and PDA.

Transport:
There are ‘centralised’ pick ups and home-drops.

Other Facilities:
A fairly good cafeteria with a music system and a TV. Veg. Thali, the most popular dish costs around 20 bucks.
There are 2 carrom boards, a TT table and virtual reality games.

3>> WIPRO SPECTRAMIND

Location: Hiranandani Gardens, Powai
Spectramind was started by Raman Roy, and taken over by Wipro in 2002. One of the best companies to work for, given the brand name Wipro. Freshers have to sign a 1 year contract with the company.

Entry Mechanism:
One has to face 3 personal interviews and a Grammar Test.
For technical positions, there is an additional personal interview with the Operations Manager and a Technical Test.

Pay Scale:
Freshers get about Rs.8.5K. Those with experience or in technical positions can get up to Rs.18K.

Processes/Projects:
Delta Airways, American Express, CapitalOne, AOL and Dell.

Transport:
The USP of Wipro is its transport facility. It offers a 24-hour home pick-up/ drop.

Other Facilities:
A good café. The ‘Chicken Lunch’ for Rs.25 is the most popular, along with the Veg. Pattice which costs only Rs.8.
Foodies have the option of a HotCorn and a Monginis stall.
The canteen has 4 TVs.
There’s carrom in the canteen itself.
There is also a TT table and a badminton court along with a gym.

4>> WNS

Location: Vikhroli, Mumbai
One of India’s biggest BPOs, WNS has operations in Mumbai, Pune and Nashik.

Entry Mechanism:
There’s a Reading Test, Psychometric Test, personal interview with the HR and another personal interview with the Operations Manager.
There’s a group discussion and personal interview.

Pay Scale:
For a fresher, it pays around Rs.10K while experienced folks get around Rs.15K.

Processes/Projects:
Travelocity and Virgin Atlantic are among the processes for Voice operations. There’s also a back-office project for British Airways.

Transport:
Centralised with pick-ups/ drops to and from Malad, Andheri and Bandra station.

Other Facilities:
The canteen is regular, and has 2 TVs.
Employees get food coupons.

5>> ZENTA

Location: Hiranandani Gardens, Powai
Zenta is a 50-50 joint venture between the Hiranandani Group and a big financial group in the US. A totally outbound call centre.

Entry Mechanism:
There’s a GD, Grammar Test and a personal interview.

Pay Scale:
6 day work week. Freshers get a gross of around Rs.10K. Some experienced people draw only Rs.10.5K. Each appraisal increases your salary by a 1000 bucks.

Processes/Projects:
American Express, Chase Mortgage & Discover.

Transport:
Pick ups & drops from Thane to Virar.

Other Facilities:
A regular call center canteen.
CALL CENTER LIST – WESTERN SUBURBS

6>> E SERVE

Location: Goregaon, Mumbai
e-Serve, is a wholly owned subsidiary of Citibank International. They sometimes recruit CAs for the Team Leader position, because almost all processes are banking and finance related.

Entry Mechanism:
Group discussions, Aptitude Test & Personal interview.
Also takes undergrads.

Pay Scale:
Freshers earn around Rs.10K while experienced people can earn up to Rs.18K.

Processes/Projects:
Triton, Crest, Sunshine, UK Cards, Legal Eagle and Bullet Train.

Transport:
Home pick-up/drop from 10pm to 6am. The station transport is regular.

Other Facilities:
A huge canteen is coming up, and will have a counter for ‘Health Foods’. Meanwhile employees are served free food in a small makeshift canteen. Dinner is served from 9.30pm to 1.30am while breakfast time is 2.30am to 6am.
It has a dartboard and a basketball court.
The downside is that there is no TT table or carrom board.
There’s no Internet access either.

7>> IYG(Its Your Group)

Location: Borivali, Mumbai
IYG stands for Its Your Group, a small-time call centre.

Entry Mechanism:
There’s a Grammar Test, Listening Test, Typing Test and then a Personal Interview.
Sometimes a telephonic round is also held.

Pay Scale:
Undergrads can expect around Rs.8K, while graduates without experience get Rs.11K. Experience can get you not more than Rs.14K.

Processes/Projects:
It has UK processes like J.D. Williams and ICM, which is a outbound research process.

Transport:
Since there are all UK processes, home-drops are provided up to Mira Road and Vashi.

Other Facilities:
There is no canteen and employees usually order food from outside.
There’s only a carrom board in the recreation room.
You can surf the Internet on your work PC, with prior permission from the team leader, if the call flow is low.

8>> SITEL

Location: Saki Naka, Andheri, Mumbai
Headquartered in Atlanta, Sitel is mainly known for its technical processes. It also has a branch in the Philippines.

Entry Mechanism:
An Interview or a GD, Grammar Test, Computer Test, Telephonic round followed by a final Interview with the Team Leader or the Operations Manager.

Pay Scale:
For a non-tech position, freshers can expect a gross of Rs.13K, which goes upto Rs.18-19K, depending on experience. For technical positions, the salaries are higher. Salary includes food coupons worth 250 bucks.

Processes/Projects:
Dell is the biggest process here, along with GMCA.

Transport:
There are centralised pick ups and drops from Ghatkopar, Kurla and Andheri stations. Odd timings get home pick-up and drops. The vehicles are Indicas and Sumos with some Scorpios!

Other Facilities:
A regular cafetaria.
The recreation aroom has 4 PCs for net surfing. There’s also carrom and a dartboard.

9>> SUTHERLAND

Location: Opp. Just Parathas, Malad, Mumbai
Sutherland as a BPO is less than 2 years old in Mumbai, although it’s already a big name in South India.

Entry Mechanism:
There’s a Grammar Test, Technical Test, and two personal interviews – one with HR and the other with the Team Leader or the Operations Manager.

Pay Scale:
It pays around Rs.10K for a fresher and about Rs.19K for the most experienced candidate with troubleshooting and other technical certifications.

Processes/Projects:
HP, Dell and Symantec.

Transport:
The station transport is regular. Home pick-ups/ drops for those who work between 10.30pm to 6am.

Other Facilities:
A regular canteen.

10>> TRANSWORKS

Location: Chandivali, Andheri, Mumbai
TransWorks is a part of the Aditya Birla Group.

Entry Mechanism:
Two Grammar Tests, a Listening Test, a Typing Test, a PERSONAL INTERVIEW with HR and a final personal interview with the Operations Manager.

Pay Scale:
Pays around Rs.9K gross for a fresher.

Processes/Projects:
The most prestigious project is Discover, a credit card selling project. Other processes include j2, Citibank, CallWave, Travelex and a web process called Columbia House.

Transport:
There are home pick-ups/drops from 10.30pm to 6am.

Other Facilities:
Employees get food coupons worth 450 bucks.
The recreation room is quite large, and even has 6-7 bean bags to crash on. It has 2 pool tables, one TT table, a carrom board, and 2 PCs for Internet surfing.
NEW BOMBAY / NAVI MUMBAI

11>> GTL (Global Telesystems Ltd.)

Location: Electronics Sadan, Mahape, Navi Mumbai
With business units at Pune and Mahape, it was one of the very first BPOs to open in the country.

Entry Mechanism:
For a fresher – GD, Written Grammar Test, Listening Test, Reading Test and a final interview with HR.
For experienced persons – Interview, most likely preceded by a Reading Test.

Pay Scale:
Rs.10.5K for freshers. For those with experience, be it in selling or customer service, anywhere btwn Rs.11K and Rs.17K.

Processes/Projects:
TDiscover Card, the fourth largest credit card in the US. Other processes include Tele2 and O2.

Transport:
One of the very few call centres to offer any time pick-up and drop facility. Irrespective of shift timings, employees get a drop home.

Other Facilities:
Employees get 30 coupons, each worth 12 bucks. The canteen is 4,-5,000 sq. feet large and houses a Monginis. According to Swapneel, who worked at GTL for 8 months, “the juices are pathetic and should be avoided”.
There is the full-fledged gym with a trainer and nutrition expert.
Employees can also play table tennis, or use 1 of 8 computers for Internet.

Posted in Main. 1 Comment »

One Response to “Call centres in Mumbai”

  1. R.R.Samal Says:

    Required satisfactory, good salary, nice job


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