Reliance Energy

Powering Progress, Energising the Economy:

Reliance Energy Ltd is India’s leading integrated power utility company in the private sector. It has a significant presence in generation, transmission and distribution of power in Maharashtra, Goa and Andhra Pradesh.

With the ushering in of the power sector reforms and in the new environment of opportunity for the power sector, REL is a key player in this transformation process. Reliance’s gas finds in KG-D6 block in Krishna Godavari basin which constitutes 60% of India’s present total gas production, will provide an enormous opportunity to scale up power generation capacities in India. With the new gas find, REL has the unique advantage of integration from ‘well head to wall socket’. This will help the company position itself as a global integrated energy player under the Reliance banner.

REL and its affiliate power companies rank among the top 25 listed private sector companies on major financial parameters. REL is part of the Reliance industries-India’s private sector company ranked among the world’s 175 largest companies in terms of net profit and the 500 largest companies in terms of sales.

 REL is committed to creating superior value for all its stakeholders and be amongst the most admired and trusted utility companies in the world by setting new benchmarks in standards of corporate governance, operational and financial excellence, responsible corporate citizenship and profitable growth.

Corporate Office:

Reliance Energy Limited
Reliance Energy centre,
Santacruz (East),
Mumbai-400055.
India.

Tel: 91-22-30099999
Fax:91-22-30099536
Email: rel.website@relianceada.com

Delivering Power to Consumers

Distribution is the key to efficient and reliable power supply.

Seven decades of experience and continuous investment in modernizing its distribution infrastructure have helped the company achieve the enviable distinction of operating its network with 99.93% reliability!

The efforts made towards achieving higher levels of efficiency have reduced distribution losses to 12.01% – The lowest in the country!

Today the company caters to 5 million satisfied customers!

Reliance Energy Limited’s Mumbai operations cover a population of 9.0 million within an area of about 384 sq. kilometers. The Distribution network handled and sold 6881 MUs in the year 2005-2006.

Reliance Energy Limited continually upgrades its distribution network. This is accomplished through a process of decentralized operation in supply management to maintain very high on-line reliability

  • Supply Network

  • Supply Area Map

  • Supply System Data

  • SCADA

  • Sub Stations

    Reliance Energy’s vision is to deliver world-class products and services to its customers at competitive costs, with international standards of customer care. Anticipating customer needs and fulfilling them is the center of our business beliefs.

    We have taken various initiatives to reach out to our consumers. To list a few

    • Fully computerized customer care centers.

    • 24X7 hours Power Help number 30303030 for any kind of queries and complaints.

    • Interactive website www.rel.co.in, wherein you can view all the billing details, with 1 years past consumption, meter history and usage history

    • Interactive touch screen kiosks at customer care centers

    • Multiple payment options, which include more than 2000 collection points all over the city at convenient locations,

    • Easy payment procedures like ECS, VDS and online bill payment.

    Extension of Load

    Shifting of Meter

    Reduction of Load

    Change/Transfer of Name

    Change of Category

    Faulty Meter

    Stop Meter

    High consumption

    New Connection

    Download Form

     

    Extension of Load

    The consumer can apply for the extension of load if his usage pattern changes. If the total load is less than 25 KW then the estimate is given on priority, else it is given after checking the loading condition of the distribution feeder in that area.

    Documents Required along with Duly filled requisition form (form 16.1)

    1. Latest paid bill of the applicant.

    2. Occupancy documents if applicant is other than existing consumer.

    3. Installation test report from licensed electrical contractor.

     

    Shifting of Meter

    Shifting of meter is necessitated if the consumer intends to change the service or meter position of his premises. On applying for the above the site is inspected and estimate is given.

    Documents Required along with Duly filled requisition form (form 16.1):

    1. Copy of latest paid bills.

    2. Consent from meter holders.

    3. Duly signed Way leave form & Indemnity form.

    4. Installation test report from licensed electrical contractor.

     

    Reduction of Load

    The consumer can apply for the reduction of his load in case his consumption changes.  The site is inspected and accordingly suitable actions are taken like changing of the meter of appropriate size, etc.

     

    Change of Name/ Address – (Documents required)

    1. Please submit Requisition form : 16.1 duly filled & signed.

    2. Please submit Undertaking form with required personal details and 1 photograph attached.

    3. Kindly provide latest copy of electricity bill (of the premises for which you are applying for change of name) duly paid.

    4. Pay a transfer fee of Rs. 2/- and Security deposit (Equivalent to 1 month electricity bill)

      (Note: 1) For transfer of Security Deposit in the name of applicant please submit a Consent letter of registered consumer along with Security Deposit receipts for endorsement. In case Security Deposit receipts are not available, then Indemnity Bond to be signed by registered consumer should be submitted. 2) In case applicant has paid Security Deposit in the name of registered consumer and he / she is physically holding receipts then Indemnity Bond to be signed by the applicant.)

      (All the forms mentioned above are available at all Divisional Consumer Care Center free of cost)

    5. Documentary evidence to be submitted:

      (Please bring required original documents and one photocopy. After verification at the counter, we will retain photocopies of the documents. Please remember all Agreements / sale deed / affidavit should be duly notarized or registered.)

      1. OWNERSHIP

        1. For Registered Housing / Industrial Societies.

          (Any ONE of the following documents)

          1. Agreement / purchase / sale deed with the present registered consumer

          2. Latest Maintenance Bill in applicant’s name.

          3. NOC from the Registered Housing / Industrial Society

          4. Share Certificate of Registered Housing / Industrial Society endorsed to the Applicant.

        2. For Unregistered Housing Societies.

          1. Agreement / purchase / sale deed with the present registered Consumer.

          2. NOC from the present Registered Consumer.

          3. Maintenance bill from Proposed Society

        3. For Ownership / Bungalow type.

          1. Agreement / purchase / sale Deed with the present registered Consumer.

          2. Property tax receipt in the applicants Name.

      2. RENTAL

        (Item 1 and any one of balance items)

        1. Latest Rent Receipt-Originals for verification

        2. NOC from the landlord in original

        3. NOC from the present registered consumer in Originals

      3. DEATH OF RESIDENT

        1. Death Certificate of Registered Consumer

        2. NOC of Natural Legal Heirs – If Registered other than spouse of the Registered Consumer

        3. Ration card / photo pass / election card in the applicants name

      4. SHACKS / SLUMS

        1. Affidavit or Sale deed

        2. Ration card / Photo pass / election card / Chawl committee letter.

      5. QUARTERS

        1. Quarters allotment letter in the Applicant Name

      6. Co-operative Housing Societies (Registered)

        1. Society’s Request on their Letter-head

          Note:

          1. Process for disconnected cases will be completed only when billing starts after reconnection.

          2. LTP and HTP meters are dealt by south division (Santacruz office).

          3. Please note that the details of name and address in all the required documents must be same.

          (We reserve the right to re-transfer the connection and security deposit to the previous registered consumer’s name in the event of any dispute.)

     

    Change of Category

    The consumer has to apply for the change of category if his pattern of usage changes. The site is inspected and then suitable tariff are applied.

    Temporary Supply for Illumination

    Documents Required along with duly filled requisition form (form 16.1):

    1. NOC from PWD where entry is restricted to ticket holders.

    2. Undertaking from applicant & existing consumer for authorizing REL to debit the excess amount if amount of energy consumption exceeds the security deposit paid by the applicant.

    3. ECS form & Bank details.

    4. Duly signed Way leave form & Indemnity form if cable laying is involved.

    5. Consent from service holder in case of tapping connection.

    6. Installation test report from licensed electrical contractor.

     

    Faulty Meter

    If there is no supply at the consumer premises and on inspection it is found that the meter is faulty, the consumer has to make the necessary payment for the change of meter, which is effected within 24 hours after receipt of payment and during such time direct supply is given for which he is charged

     

    Stop Meter

    If the meter records zero consumption and on inspection is found to be in use, then the meter is changed.

     

    High consumption

    If the consumer feels that the recorded consumption is high, he can lodge a complaint either by coming to the Reliance Energy Ltd. premises or by telephone (numbers are printed on the bill) by letter or E-mail

     

    New Connection

    A. Apply for a New Connection

    For a new power connection, a prospective consumer approaches our Progress Department. The Progress Department processes the applications received for new connections.

    1. Procedure

    2. Estimates

    B. Documents required for New Connection

    Duly filled requisition form (16.1) along with copy of occupancy & other documents specified in the Annexure – 1 applicable to different category of applicants.

    List of documents required for getting electric supply for applications under various categories.

    1. Residential

    2. Commercial

    3. Building

    4. Industrial

      1. New Industrial Estate

      2. Existing Industrial Estate & Individual Premises

    Apply for a New Connection

    For a new electric connection, a prospective consumer approaches our Progress Department. The Progress Department processes the applications received for new connections.

    For speedy processing of these applications, Reliance Energy Ltd. has divided its supply area of 384 sq kms, into five separate divisions. The Counters for accepting new applications are at:

    • Kandivili (North Division)

    • Dindoshi (Central Division)

    • MIDC (South Central Division)

    • Tilak Nagar (East Division)

    • Santacruz (South Division)

    Apart from the above, there is a separate cell to service the applications received for New buildings & Industrial Loads/ Motive Power loads.

    The procedure is as follows:

    1. A Requisition Form (16.1) is available at any of the Divisional Offices free of cost, is to be filled up by the prospective consumer. The form requires details such as the name and address of the premises where the supply is required, the actual load requirement, nearest street light pole number etc.

    2. On submission of the Application Form (duly filled) to the respective Divisional office, a requisition number is given to the applicant. (Each requisition is registered under a serial number of the particular area it comes under.) Status of the application can be obtained on-line, from our website or by contacting the respective Divisional office.

    3. The Area Engineer conducts a site survey and prepares feasibility reports and estimates for release of the electric supply. The Estimate is then sent to the applicant (indicating the charges to be paid for Installation, Security Deposit and the Connection fee.) The Estimates usually fall into 2 categories:

      1. Tapping Estimates: If there is an existing service cable in the area and only a meter is to be fixed in the existing meter cupboard for release of supply, a tapping estimate is prepared.

      2. Service Cable Estimates: If there is no existing cable in the premises and a new service cable has to be laid to release supply, a Service Cable estimate is prepared.

    4. When a service cable estimate is given to the applicant, in addition to the payment of the estimated charges, he has to submit a standard “Way Leave Form”, in which he has to take the consent of the owners of the land and the structure through which the cable will be routed to his premises.

    5. Any requisition wherein the load required is more than 25 Killo Watts is referred to the Load Remark/ Planning Department for clearance. Planning Dept checks the load on the existing distribution cables for possible margins and issues the clearance accordingly.

    6. In case of a requisition for supply to premises alongside a public road, where there is no existing distribution system a new distributor is proposed, which is known as DIS (Distribution mains for Improvement of supply). And an estimate, for the laying service cables from the applicant’s premises up to the proposed distributor is prepared and sent to the applicant.

    7. Further, where the existing Distributors are loaded, or the applicant’s load demand is high and cannot be met from the existing distribution, a substation has to be commissioned and the applicant is also requested to handover plot for substation in his premises.

    8. Once the applicant fulfils all the requirements as specified in the estimate his requisition file is referred to the Service Department for execution. After the job is completed, the applicant has to get the wiring from his premises to the service position done and submit an Installation Test Report from his Licensed Electrical Contractor. The file is then sent to I & C Department (Installation & Consumers) with this report for meter installation.

    9. In case of industrial load applications, similar procedures are followed. However, in Motive Power load cases, the applicant has to submit a valid NOC from appropriate authorities (such as MCGM, Director of Industries etc) for the load applied. If his Industrial activity does not fall under the service industry category, he has to also obtain a separate NOC from the Pollution Control Board.

    Normally, for motive power load cases, if the applicant’s demand exceeds 85 kWs he is quoted HT terms ie, the supply is made available to him at 11000 Volts.

    Checklist for New Connection :

    Duly filled requisition form (16.1)along with copy of occupancy & other documents specified in the annexure-1 applicable to different category of applicants.

     

     

    ANNEXURE-1

    1. Residential

      1. Passport size photograph of the applicant

      2. Ration card

      3. Sale Agreement /Affidavit OR Voter’s Identity card / Certified copy of voter list / Photo pass OR NOC from MCGM / Collector / Local Authority OR Latest Maintenance receipt / Rent receipt

      4. Way leave form

      5. Indemnity form

      6. Electricity bill of neighbour

      7. Installation test report from licensed electrical contractor.

    2. Commercial

      1. Passport size photograph of the applicant.

      2. Shop & establishment license.

      3. Sale Agreement / affidavit OR Photo pass OR NOC from MCGM / Collector / Local Authority OR Latest Maintenance receipt / Rent receipt.

      4. Way leave form

      5. Indemnity form

      6. Electricity bill of neighbour

      7. Undertaking for not using the power for machinery (If load required is more than or equal to 8 KW).

      8. Installation test report from licensed electrical contractor.

    3. Building

      1. Passport size photograph of the applicant if application is in an individual name.

      2. Certified copy of the approved plan from appropriate authority.

      3. Certified copy of the commencement certificate / I.O.D from appropriate authority.

      4. In case of SRD / SRA scheme.

        1. Copy of agreement

        2. List of tenants to be rehabilitated

        3. List of meters removed / to be removed

      5. Way leave form

      6. Indemnity form

      7. Occupation certificate undertaking.

      8. Completion of formalities for Sub station if applicable.

      9. Building height certificate from Architect / NOC from PWD.

      10. Installation test report from licensed electrical contractor.

      Note: In case of Temporary supply required for building construction purpose all the above documents will be required other than those specified in 3.7, 3.8 & 3.9.

    4. Industrial

      1. For New Industrial Estate

        1. Passport size photograph of the applicant if application is in an individual name

        2. Certified copy of the approved plan from appropriate authority

        3. Certified copy of the commencement certificate / I.O.D from appropriate authority

        4. Building height certificate from Architect / NOC from PWD

        5. Way leave form

        6. Indemnity form

        7. Occupation certificate undertaking

        8. Completion of formalities for Sub station if applicable

        9. Installation test report from licensed electrical contractor

      2. For Existing Industrial Estate & Individual Premises

        1. Passport size photograph of the applicant.

        2. Sale agreement / Affidavit / Land documents.

        3. Electricity bill of existing consumer if applicable

        4. NOC from Director of industries / MCGM

        5. NOC from Pollution control board

        6. Way leave form

        7. Indemnity form.

        8. Completion of formalities for Sub station if applicable.

        9. Installation test report from licensed electrical contractor.

    Download Form

    • New Connection, Extension/Reduction of Load, Shifting of Meter 

      • English  (209 kb – pdf file)

      • Marathi   (636 kb- pdf file)

        Appendix: Summary of HT and LT Tariff effective from July 1, 2004

        Sl.

         Consumer category &

        Consumption Slab

        Tariffs

        1

        Residential (LF-1)

           
         

        0-100 units

        Rs. 25 per month

        115

         

        101-300 units

        Rs. 40 per month$$

        320

         

        Above 300 units (balance units)

        440

        2

        Commercial (LF-2)

           
         

        0-300 units

        Rs. 150 per month$$$

        400

         

        301- 1000 units

        450

         

        Above 1000 units (balance units)

        550

        3

        LTP-1 (LT Industrial below 15 HP load)

        Rs. 150 per month

        400

        4

        LT Industrial – LTP-2 (including LT industries above 15 HP load, cinemas, film companies)

        374

        300

        5

        Agriculture

        Rs. 15 per HP per month

        110

        6

        Streetlights

        374

        285

        7

        Temporary Connections

        Rs. 150 per month$$$

        600

        8

        HT Housing Colonies – Bulk Supply

           
         

        First 25% of energy sold

        374

        115

         

        Balance 75% of energy sold

        320

        9

        HT Industrial (including HT industry below and above 1 MVA, Film Companies, Hotels, and Bulk Supply)

        374

        285

        Notes: 

        1. Fuel Adjustment Cost (FAC) will be applicable to all consumers and will be charged over the above tariffs, on the basis of the FAC formula prescribed by the Commission, and computed on a monthly basis. 

        2. $$: Fixed charge of Rs. 100 per month will be levied on residential consumers availing 3 phase supply. Additional Fixed Charge of Rs. 100 per 10 kW load or part thereof above 10 kW load shall be payable. 

        3. $$$: In case of LF-2 (commercial) consumers and Temporary connections, additional Fixed Charge of Rs. 150 per 10 kW load or part thereof above 10 kW load shall be payable. 

        4. LT Industrial tariff (LTP-2) will apply for LT commercial consumers having sanctioned load equal to or above 20 kW or having monthly consumption of more than 3000 kWh, once demand meters are installed.

Change of Name/ Address Form

Undertaking Form
16.1 Form

  • English
  • Marathi
  • (783.45 KB- pdf file)

    (1.00 MB- pdf file)
    (502.36 KB- pdf file)

    VDS Form

    Voluntary Deposit Scheme (161 KB – pdf file)

    ECS form

    Electronic Clearing Service (1.07 MB – pdf file)

    New Connection, Extension/Reduction of Load, Shifting of Meter

    16.1 Form

  • English
  • Marathi
  • (1.00 MB- pdf file)
    (502.36 KB- pdf file)

    For Shareholders related Forms please click here

    PowerHelp– The 24-Hour Helpline

    • Easy to remember – 3030 3030
    • Available 24-hours a day, 365 days a year.
    • Multi-lingual (Hindi, English, Marathi & Gujarati)
    • Multi-Skilled Customer Service Representatives
    • Single touch-point for no supply, billing complaints, inquiries, fire & shock complaints.

    Reliance Energy Call Centre is a state of the art call center equipped with latest technology & multi skilled customer service representatives.

    The 24-hour PowerHelp 3030 3030 is a single touch-point for No Supply, Billing,Street lights,Industrial, fire & shock complaints and all other queries and assistance. This one point contact service relieves the customer from the inconvenience of visiting the consumer care center or contacting different divisional office numbers. The Power Help number 3030 3030 is very easy to remember and access to.

    Moreover, it offers multiple language option. The PowerHelp number 3030 3030 has four language options namely Hindi, English, Marathi & Gujarati to answer any of the queries or complaints. Consumer can converse, in the language of his choice.

    Further, facility is provided to register power theft complaint. Queries regarding disconnection and re-connection of power, correction in name and addresses and delay in providing new connection can also be addressed on this number.

    At Reliance Energy “ Customer” is the center of universe and we with our new initiatives are always endeavoring to make your life easier, brighter and more energetic.

    Posted in Main. 4 Comments »

    4 Responses to “Reliance Energy”

    1. vijay Says:

      miss use of reliance energy by the industrial in my area by using the residental meter

    2. vijay Says:

      were to send the complain of this missuse of LT1

    3. PRADEEP PARSHURAM PADGE Says:

      please give me details transfer meter information on my id my meter

    4. diet shots Says:

      Good information. Lucky me I recently found your blog by accident (stumbleupon).
      I have book-marked it for later!


    Leave a Reply

    Fill in your details below or click an icon to log in:

    WordPress.com Logo

    You are commenting using your WordPress.com account. Log Out / Change )

    Twitter picture

    You are commenting using your Twitter account. Log Out / Change )

    Facebook photo

    You are commenting using your Facebook account. Log Out / Change )

    Google+ photo

    You are commenting using your Google+ account. Log Out / Change )

    Connecting to %s

    %d bloggers like this: