Music Classes

Ashley’s Guitar Classes
84A/7 Kalina Village, Santacruz East,
Mumbai - 400055
Tel : 6170074
Ben’s Guitar Classes
Francis / BERNARD
Takshila, 34B/33, Mahakali,
Andheri (E),
Mumbai Tel : 8389711
E-mail : bferns@vsnl.net
Bharatiya Vidya Bhavan
F.M Munshi Marg, Chowpatty,
Mumbai - 400007
Tel : 3630265 / 3634464
Dilip Music Circle
4/140 F.M. Colony,
2nd Floor, Mahim West,
Mumbai - 400016
Tel : 4467195 / 4633
Lila Classes
44 Green View, Waterfield Road, Bandra (W),
Mumbai - 400050
Tel : 6425166
E-mail : vasumathi@cheerful.com
Manoranjan Music Academy
Bhavna Building, Juhu Road No.1,
Opp Madhuban Nursery, Between Cooper and Mithibhai
Mumbai Tel : 6142747
Mrs. Punoose
No 7 Horizon View, 1 Floor,
Nariman Point,
Mumbai - 400021
Tel : 2020025
Nandini Krishna
Lalit Bunglow , Kal Nagar
Bandra (E),
Mumbai - 400051
E-mail : nakrish@mailcity.com
Nritya Jyoti School
Kapadia Chambers ,4th Floor,
Behind Metro,
Mumbai - 400020
Tel : 2033026
Ocataves,The Music School
No.4 Dan -Rica Apartments,
Domanic Colony Road No 1,Orlem, Malad (W)
Mumbai - 400064
Tel : 8020653 / 6425547
Octaves The Western Musical School
C, 11 Flat No 81 Nig Colony,
Opp Bharat Bank, Bandra (E),
Mumbai - 400051
Tel : 6425547
E-mail : praechelle@hotmail.com
Raell Padamsee
Personna Kulsum Tarrace, Colaba,
Mumbai - 400005
Tel : 2871851 / 2833777
E-mail : raell@vsnl.com
Sadhana Nritya Sangeet Vidyalaya
N/A, C 201 Vardhaman Nagar ,
Dr. R.P Road, Mulund West,
Mumbai - 400080
Tel : 5604731
Sangeet Abinay Academy
Mr. Charle Vaon
A 901, Mahakali Caves Road,
Andheri (E)
Mumbai - 400093
Tel : 8221709 / 8380525
Sangeet Kalyan
N/A, 15B, Bhava Mahal,
Goathan Lane, No.1, Andheri West,
Mumbai - 400058
Tel : 6208314
Sangeet Kalyan
My Little Home, 3 Floor, 8 A,
Plot No 3, 10 th Road, Juhu,
Mumbai - 400049
Tel : 6208314
Sangeeta Gupta
2/ A Saraswati Sadan,
Bhulabhai Desai Road,
Mumbai - 400026
Tel : 3698686
E-mail : sangeet75@hotmail.com
Sarfaraz Ahmed Khan
Prarthna, 5/57. JVPD Scheme
Andheri (E),
Mumbai - 400049
E-mail : vidushiagrawal@hotmail.com
Saroj Shah
Warden Road,
Mumbai - 400036
Tel : 3631885
School of Classical Ballet And Western
The Theosphical Hall,
The French Bride Blavitsky Lodge,
Mumbai Tel : 3612275
Shree Kalyan Sangeet Vidyalaya
N/A D Block Ranjit Studio,
D.S. Phalke Road, Dadar,
Mumbai - 400014
Tel : 4114008
Sonali Dhabrai
Mahila Vikas Mandal,
General Bhosae Road, Near Mantralaya,
Mumbai - 400020
Tel : 2045262
Sonnys Guitar And Keyboard Institute
C-101 Lok Rachana Amar Nagar,
Mulund,
Mumbai - 400082
Tel : 5612938
E-mail : sonnyjohn@usa.net
Tinnoo Kaneria
Goklibai School, Vile Parle (W),
Mumbai - 400049
Tel : 8054492
Wonder Kids
Geleki, ONGC, 7/8 Opp Lilavathi Hospital
Bandra Rec., Bandra (W),
Mumbai - 400050
Tel : 6415854
Zia Bharucha
7, Sunshine, 3rd Floor,
156 M.V. Road,
Mumbai - 400020
Tel : 2025002

 

Posted in Main. 2 Comments »

LIBRARIES IN MUMBAI

 

NAME

PLACE

PHONE

American Library Marine Lines 2034559 
Asiatic Library Town Hall 2067837 
British Council Library Nariman Point 2235601
Bharatiya Vidhya Bhavan  Chowpatty 3630786 
David Sasson Library M G Road 2437032
University Library K P Patil Marg 2736221
Rajesh Circulating Library :
B 1, J Villa, Linking Road, Santacruz (W), Mumbai 54.
Tel : 6000292
National Library :
S.V. Road, Bandra (W).
Tel : 6425093
MHADA, Gate No.5, Bandra (E), Mumbai 51.
Tel : 6431963.
Shivanand Library :
Ramkrishna Mission, 12th Road, Khar (W), Mumbai 52.
Tel : 6464363

Sunil Book House

2 Navroji Building, S.Seth Road, Bhaji Gali.Mumbai-7
Details :
Phone : 022-23866674
E-Mail : N.A.
Website : N.A.
   
 
 

Rambhau Mhalgi Prabhodhini Naigaon-31

17 Chanchal Smruti GD, Ambedkar
Details :
Phone : 022-24136967
E-Mail : N.A.
Website : N.A.
   
 
 

Rajesh Circulating Library

B-1 Jay Villa, Linking Road, Near Post Office.Mumbai-54
Details :
Phone : 022-26482710
E-Mail : Contact Now (E-Mail)
Website : N.A.
   
 
 

Better World Media Service

320/12 Vivek, Roop Nagar Nr Court, Bandra.Mumbai-51
Details :
Phone : 022-26442865
E-Mail : N.A.
Website : N.A.
   
 
 

Current Book House

301 Neptune 2 Pali Hill, Bandra.Mumbai-50
Details :
Phone : 022-26481378
E-Mail : N.A.
Website : N.A.
   
 
 

Five Star Library

Shivdas Champsi Road, Mazgaon. Mumbai-10
Details :
Phone : 022-23726593
E-Mail : N.A.
Website : N.A.
   
 
 

Health Education Library for People

Om Chambers, Kemp Corner.Mumbai-36
Details :
Phone : 022-23683334
E-Mail : N.A.
Website : N.A.
   
 
 

Jamsetjiee Nesserwanji Peti Institute

312 D Navroji Road, Fort.Mumbai-400001
Details :
Phone : 022-22025887
E-Mail : N.A.
Website : N.A.
   
 
 

Pierce Leahy Archives

White House N Gamadia X Road.Mumbai-400026
Details :
Phone : 022-24961242
E-Mail : N.A.
Website : N.A.
   
 
 

Victoria Circulating Library

112L, Lady Jamedji Road, Next J. Temple, Mahim-16
Details :
Phone : 022-24454287
E-Mail : N.A.
Website : N.A.
“Libraries Of Arts,commerce & Science”
 

Name Area Phone
Prof A N Agrawal, B-tech Hors (iit Bom – 1967)       Dadar East   98210 39654  
Akbar Peerbhoy Collegge Of Commerce & Economic       Bombay Central    
Annasaheb Vartak Collegge Of Arts & Kedarnath       Vasai Road    
Arts,commerce And Science College       Goregaon West    
B N Bandodkar College Of Science       Thane    
Balbharati College Of Commerce       Kandivali West   2807 3094  
Bhabha Atomic Research Centre       Trombay    
Bharat Education Society’s Sant Godrge Maharaj         2503 5176  
Bharat Friends Associations Arts & Comm College       Badlapur    
Bhiwandi Nijampur Nagarpalika Arts,science & Comm       Bhiwandi    
Birla College Of Arts,science & Comm Kalyan          
Bombay Natural History Society       Goregoan East   2840 2946  
Borivli Education Society’s College Of Commerce       Borivali West    
Burhani College Of Commerce & Arts       Mazgaon    
Chetnas Hazarimal Somani College Of Commerce &       Bandra East   2642 5727  
Chitkitsaka Samuha Sir Sitaram & Klady Shatabai       Goregaon West    
College Of Home Science          
D E Society’s Kirti M Doongursso College Of Arts,       Dadar    
D G Ruparel College Of Arts,science & Commerce       Matunga    
D J S Shah College Of Commerce       Malad East    
D S P Mandals K V Pendharkar College Of Arts Scien      Dombivali East    
Dnyan Bharati’s Sau Sitabi Ramkrishna Karandikar       Thane    
Dnyan Sadhana Arts,science & Commerce College       Thane    
Dnyanvardhini Shahpur College Of Arts & Commerce       Shahpur    
Dombivili S P Mandal’s Arts, Science & Commerce       Dombivali East    
Dr Ambedkar College Of Commerce & Economics       Wadala    
Elphinstone College       Fort    
Ghanshyamdas Saraf Girl’s College Of Arts & Commer      Malad West    
Gokhale Education Society’s Arts,science & Commerc      Borivali    
Guru Nanak Khalsa College Of Arts Science & Commer      Matunga    
H R College Of Commerce & Economics       Churchgate    
Hazari-mal Somani College Of Arts & Science &       Chowpatty    
I C I Education Society’s College Of Arts, Science      Vashi    
Institute Of Science          
Jai Hind Collee Basant Singh Of Science & J T       Churchgate    
K B College Of Arts & Commerce For Girls       Thane    
K J Somaiya College Of Arts & Commerce       Ghatkopar    
K J Somaiya College Of Science & Commerce       Vidyavihar    
Kelkar Education Trust’s Vinayak Ganbesh Vaze       Mulund East    
Keraliya Samajam Model College Of Commerce       Dombivali East    
Kishnichand Chellaram College       Churchgate    
Lala Lajpatrai College Of Commerce & Economics       Mahalaxmi   2492 8241  
M L Dhanukar College Of Commerce       Vile Parle East    
M M College Of Arts & N M Institute Of Science &       Andheri West    
Maharishi Dayanand Education Society’s College Of       Parel    
Mahatma Education Society’s Night College Of Comm       Chembur    
Malad Kandivli Education Society       Malad West   2807 2262  
Mithibai College Of Arts & Chauhan Institute Of       Vile Parle West    
Mulund College Of Commerce       Mulund West    
Nagindas Khamdwal College Of Commerce & Arts       Malad West    
Nalanda Nritya Kala Mahavidyalaya       Vile Parle West    
Narsee Monjee College Of Commerce & Economics       Vile Parle   2614 3157  
Parle College       Vile Parle East    
Parle Tilak Vidyalaya Association Sathye College       Vile Parle East   2611 6645  
People’s E S Dr Ambedkar College Of Commerce &       Wadala    
People’s Education Society’s Dr Ambedkar College       Bombay Central    
Prahladrai Dalmia Lions College Of Commerce &       Malad West    
R A Podar College Of Commerce & Economics       Matunga    
Rajashtan Seva Sangh’s Night College Of Arts &       Bandra West    
Rajasthani Seva Sangh’s College Of Arts & Commerce      Andheri East   2832 3576  
Ramanand Arya D A V College Of Commerce       Bhandup    
Ramanraian Ruia College       Matunga    
Ramnirangaj Jhunjhunwala Arts & Science College       Ghatkopar    
Ratnam College Of Arts, Science & Commerce       Bhandup West   2595 1381 / 3178  
Rayat Shiksan Sanstha’s Modern College       Vashi    
Rayat Shikshan Sanstha’s Arts Science & Commerce       Mokhada    
Rishi Dayaram National College And Wassiamul       Bandra    
Rizvi Education Society’s College Of Arts,science       Bandra West    
S S & L S Patkar College Of Arts,science & Commerc      Goregaon West    
Sadhan Education Society’s L S Raheja College Of       Juhu    
Sanskar Dham Kelawantki Mandal’s J M Patel College      Goregaon West    
Seth Isherchand Utamchand Jhaveri College Of Arts       Andheri East    
Seth J Collegge Of Arts & Sir M V College Of       Andheri East    
Sharatiya Seva Samaj Sanchalit College Of Arts &       Malad    
Shikshan Sanchalit Shikshan Sansthan’s Arts &       Thane    
Shree Narayan Mandira Samiti’s Commerce College       Chembur    
Shri Vile Parle Kel Vani Mandal’s Narsee Monji       Vile Parle West    
Siddarth College Of Commerce & Economics       Fort    
Siddharth College Of Arts,science & Commerce       Fort    
Smit Mithibai Motiram Kundanani College Of Commerc      Bandra    
Smt Chandibai Himathamal Mansukhani College       Thane    
Smt K G Mittal College Of Arts & Commerce       Malad    
Sonopant Dandekar Arts & Vs Apte Commerce College       Thane    
South Indian Education Society’s College Of Arts       Sion    
South Indian Welfare Society’s College Of Commerce      Wadala   2411 4331  
St Andrews College Of Arts,science & Commerce       Bandra West    
St. Xavier’s College       Bombay Central    
The Guru Nanak Vidyak Society’s College Of Arts,          
The Janseva Shikshan Mandal’s College Of Arts &       Murbad    
The Kandivali Education Society’s College Of Arts       Kandivali West    
The Kelkar Education Trusts Vinayak Ganesh Vaze       Mulund West   2561 2871  
The Konkan Muslim Education Society’s College Of       Bhiwandi    
The Nagar Yuvak Shikshan Sanstha’s College Of Arts      Airoli    
The Royal Education Society’s College Of Arts &       Mira Bhayander    
The Sheth Tribhovandas Jamnadas Education Society’      Thane    
The South Indian Education Society’s College Of       Sion East    
The Tolani Education Society College Of Commerce       Andheri East    
V K Krishna Menon College Of Commerce       Bhandup East    
V P M’s B N Bandokar College Of Science       Thane    
Valia Chhagaulal Lalji Bhai College Of Arts &       Andheri West    
Vidya Vikas Education Society’s Night College Of       Vikhroli    
Vivek Education Society’s Arts & Commerce College       Goregaon West    
Vivekanand Educational Society’s College Of Arts       Chembur    
Wilson College       Chowpatty    
“Libraries Of Nursing Colleges”
 

Name Area Phone
Institute Of Nursing Education       Byculla    
Leelabai Thackersey College Of Nursing          
“Libraries Of Teachers Training Colleges”
 

Name Area Phone
In Sync Studios       Andheri East   2660 2618  
Lalit Narayan Mithila University-bihar          
Magadh University- Bihar          
Ranchi University-bihar          
“Libraries Of Computer Training Inst.”

Name Area Phone
Boston Management Consultant P Ltd       Vile Parle West   2612 6733  
Cider       Andheri   2628 2589  
Globalnet/clobal Net Computer Training Division       Mira Road   2810 2269  
Karrox Technologies Ltd       Ghatkopar West   2500 0167/2535  
Narsee Monjee Institute Of Management Studies       Vile Parle West   2618 3688  
S P Mandali’s Ramnias Ruia Junior College       Matunga East   2414 3098  
Shri Bhagubhai Mafatlal Polytechnic       Vile Parle West   2614 2250  
The National Job Development Centre       Chembur   2520 9413  
University Of Bombay       Fort    
Victoria Jubilee Technical Instt.       Matunga   2414 6975  
“Libraries Of Management Institute”
 

Name Area Phone
Asian Institute Of Management/w.sycip/       Nariman Point   2287 2078  
B V Institute Of Mgt Studies & Research          
C R K Instt Of Managmenet & Research       Bandra East    
Central Instt Of Fisheries Edu (icar)       Andheri   2636 1446 / 7 / 8  
Directorate Of Technical Education       V T   2261 2139  
Indian Institute Of Technology       Powai    
Indian Instt Of Export & Import Mgt       Fort    
Jamnalal Bajaj Institute Of Management Studies       Churchgate   2202 4118  
K J Somaiya       Vidyavihar    
M G Bedakar College Of Comm       Thane    
Met’s Management Institute       Bandra West    
Narsee Monjee Instt Of Mgt Studies       Vile Parle West    
Ramniranjan J College       Ghatkopar West    
Rizvi College Of Mgt Studies & Research       Bandra West    
S I E S College Of Mgt Studies       Nerul    
Sydenham Institute Of Mgt Studies & Research & Ent      Churchgate   2204 2966  
Tata Institute Of Social Science Centre       Deonar   2556 3289 – 96  
University Of Bombay          
“Libraries Of Pharmacy Colleges”
 

Name Area Phone
Bharati Vidyapeeth’s College Of Pharmacy          
Bombay College Of Pharmacy       Santacruz East   2667 0871  
C U Shah College Of Pharmacy       Santacruz West    
Department Of Chemical Technology       Matunga    
Mumbai Educational Trust Instt Of Pharmacy       Bandra West    
N S S College Of Pharmacy          
Nagrik Shikshan Sanstha’s Instt Of Pharmacy       Tardeo    
P V Polytechnic       Santacruz West    
Premilla V Poly (sndt Womens University)       Churchgate    
Saraswati Vidya Bhawan’s College Of Pharmacy       Bhandup    

Clubs in Mumbai

Bombay Gymkhana
Mahatma Gandhi Road
Fort
Mumbai – 400001
Phone: 2207-0760 / 2207-0311
email: admin@bombaygymkhana.com
website: http://www.bombaygymkhana.com
 
Bombay Hockey Association
‘D’ Road
Marine Drive
Mumbai – 400020
Phone: 2203-1271
 
Goregaon Sports Complex
Link Road
Chincholi Bunder
Goregaon
Mumbai – 400062
Phone: 2880-7697
 
Maharashtra Amateur Athletic Association
C 18 Godrej Baug
Cumballa Hill
Mumbai – 400026
Phone: 2351-9193 / 2497-1592
 
Maharashtra State Lawn Tennis Association
165 Maharishi Karve Road
Mumbai – 400021
Phone: 2287-4806 / 2287-4808
 
National Sports Club of india
Lala Lajpat Rai Marg
worli
Mumbai – 400018
Phone: 24938813
 
Royal Western India Turf Club Ltd.
Mahalakshmi Race Course
Worli
Mumbai – 400018
Phone: 2307-1401 / 2307-1407
email: secrwitc@vsnl.com
website: http://www.rwitc.com
 
Seven Star Sports Academy
Dadoji Kondev Stadium
Thane
Mumbai – 400601
Phone: 2541-9614
 
The Royal Bombay Yacht Club
Chhatrapati Shivaji Maharaj Marg
Apollo Bunder
Mumbai – 400001
Phone: 2202-1880 / 2202-2039
email: RBYCmail@vsnl.net
website: http://www.royalbombayyachtclub.com/
Posted in Main. 217 Comments »

The American Consulate

About the Consulate

The American Consulate General in Mumbai is located in a building that was originally called Wankaner Palace, built in 1938 by the Maharaja of Wankaner. The Consulate building is situated on the Breach Candy seaface. The Consulate is headed by the Consul General and has a Consular Section, an economic/political section and an administrative office.

The Public Affairs Office is situated in the commercial heart of the city.

The U.S. Commercial Service and the United States Educational Foundation in India are co-located in the Public Affairs Office.

Mayor of Mumbai

The Mayor of Mumbai is the first citizen of the Indian city of Mumbai. He is the chief of the Brihanmumbai Municipal Corporation, but his role is largely ceremonial as the real powers are vested in the Municipal Commissioner. He is elected through a popular vote in a quinquennial election. The elections are held in all wards in the city to elect corporators. The party that wins the maximum number of seats holds an internal vote to decide on the mayor.

On February 18, 2005, Datta Dalvi was elected Mayor of Mumbai.

Watch Movie online for free

Posted in Main. 18 Comments »

CONSUMER COURTS / Consumer Organisation

Maharastra State Consumer Disputes Redressal Commission
The President

Administrative College, Room Nos. 1 and 2, Hazarimal Somani Marg, Opp. V.T. Station
Bombay
Maharastra – 400 001

Bombay District consumer dispute redressal Forum
The President
Arun Chamber,6th Floor Tardeo Road. Bombay: 400 034
Bombay
Maharastra – 400 034
Tel :- 2493 7770

Pune District Consumer Disputes Redressal Forum
The President
692, Pushpa Heights Bibewadi
Pune
Maharastra – 411037
Tel :- 4217489

CONSUMER ORGANISATIONS

Consumer Guidance Society Of India (CGSI)
Dr. Arvind R. Shenoy (Chairman)
J-Block, Azad Maidan, Mahapalika Marg, Opp. Cama Hospital
Mumbai
Maharashtra
– 400001
Tel :- 91-22-22621612
Fax :- 22659715
Email :- cgsibom@bom4.vsnl.net.in,
Web :- www.cgsiindia.org

Federation of Indian Consumer Coordinatiors
Mr. Vijay S. Jathana (Secretary General)
A9/504,Shanti dham Near surya shopping Behind Bhaktivedanta Hospital Mira Road East
Thane
Maharashtra
– 401107

Mumbai Grahak Panchayat (MGP)
Dr. Manohar S. Panjkar (Chairman)
Grahak Bhavan, Sant Dhyaneshwar Marg, Behind Cooper Hospital, Ville Parle (West)
Mumbai
Maharashtra
– 400056
Tel :- 022-26238124, 26209319
Fax :- 022-26250916
Email :- mgp@bom5.vsnl.net.in,

FAQs

ARE YOU A CONSUMER?

Q) Who is a consumer?

A) According to the Consumer Protection Act, any person/entity who buys goods or hires a service for personal use for consideration can be termed as a “consumer”. It would however not include goods bought for commercial purposes or resale but if you are an entrepreneur or are self employed and the goods used, are for the purpose of self-employment, (i.e. personally by you) you will be termed a consumer. The term “consumer” also includes any person who uses goods with the consent of the person who buys goods. A person who hires services or a beneficiary of such hired services would also be termed as a consumer of such service.

Q) What Are My Rights As A Consumer ?

A) Right to Safety – from harm caused by defective goods & services
Right to be Informed – about the goods being purchased & services availed
Right to Choose – from a variety of goods and services
Right to be Heard – about defective goods purchased or services rendered
Right to seek Redressal – from competent judicial or quasi judicial authorities
Right to Consumer Education – in order to enable you to exercise your rights freely

Q) What do I need to know about my rights as a consumer?

A) Consumer rights relate to that right of consumer to be protected from and be informed about the various goods purchased & services availed of. This is irrespective of the fact whether the consumer pays for the same directly or indirectly. Firstly the consumer has a right to be protected from defective goods & service. You must always have a right to be informed about and the right to choose from a variety of goods and services. A consumer also has the right to be informed about whether a particular good is dangerous or not. The consumer also has a right to be heard and to seek redressal in case of a deficiency or defect in the goods or services purchased. It is important for all consumers to know their rights and to be able to be exercise them freely.

Q) What are the special features of the Consumer Protection Act 1986?

A) The Act of 1986 is a special piece of legislation for the better protection of the interests of consumers. In District Fora, State Commission and the National Commission, extensive participation is given to non-legal or non-judicial persons to be members of the District Fora, State Commission or National Commission. The Act has been enacted to give succor and relief to the affected or aggrieved consumers quickly with nil or no expense. The Forum created under the Act of 1986 is uninhabited by the requirement of Court-fee or the formal procedures of Court, civil or criminal. The consumer himself need not necessarily file complaint. Any recognised consumers association can espouse his cause. Where a large of consumers have a similar complaint, one or more can file a complaint on behalf of all. Even the Central Government or State Government can act on his/their behalf.

 

 If you have further queries, please mail us at

advisor@core.nic.in in maximum 200 words

 IMPORTANT TERMS & MEANINGS

Q) What does the term ‘service’ mean ?

A) A consumer avails of numerous services in his/her day-to-day activity in return for a consideration, which has been paid or promised, or partly paid and partly promised, or under any system of deferred payment. The definition of “service” under the Act does not include the rendering of any service free of charge or under a contract of personal service. A few examples of services would include banking, financing, insurance, transport, processing, supply of electrical or other energy, boarding or lodging or both, housing construction, entertainment, amusement or the purveying of news or other information. Also services by and large, include those provided by professionals such as Doctors, Engineers, Architects and Lawyers etc.

Q) What does the term “Deficiency” mean ?

A) Under the Act, “deficiency” means any fault, imperfection, shortcoming or inadequacy in the quality, nature and manner of performance of a service. In order to file a complaint against deficiency in service, such service should necessarily have been rendered for consideration. Such consideration may however been paid or promised, or partly paid and partly promised, or the service may have been rendered under any system of deferred payment.

Q) What does the term ‘Goods’ mean ?

A) The term “goods” under the Consumer Protection Act means goods as defined in the Sale of Goods Act, 1930. The sale of Goods Act defines goods as every kind of movable property other than actionable claims and money; and includes stock and shares, growing crops, grass, and things attached to or forming part of the land, which are agreed to be severed before sale or under the contract of sale.

Q) What does the term ‘Defect’ mean ?

A) Defect means any fault, imperfection or shortcoming in the quality, quantity, potency, purity or standard which is required to be maintained by or under any law for the time being in force or under any contract which express or implied or as is claimed by the trader in any manner whatsoever, in relation to any goods.

Q) What does the term ‘Restrictive Trade Practice’ mean ?

A) Restrictive trade practice means a trade practice which tends to bring about manipulation of price or its conditions of delivery or to affect flow of supplies in the market relating to goods or services in such a manner as to impose on the consumers unjustified costs or restrictions and shall include –

a) delay beyond the period agreed to by a trader in supply of such goods or in providing the services          which has led or is likely to lead to rise in the price;

(b) any trade practice which requires a consumer to buy, hire or avail of any goods or, as the case may       be, services as condition precedent to buying, hiring or availing of other goods or services

Q) What does ‘Unfair Trade Practice’ mean?

A) Unfair trade practice” means any unfair or deceptive method/practice adopted by a seller for the purpose of promoting the sale, use or supply of any goods or for the provision of any service. Such unfair trade practice will among others will include: -

(a) Making false or misleading representations that goods/services are of a particular standard/quality/quantity/grade,

(b) Falsely represents any re-built, second-hand, renovated, reconditioned or old goods as new goods

(c) Representing that goods/ services have characteristics/ uses/ accessories/ sponsorships etc. which they do not have or giving any guarantee as to performance/efficacy that is not based on an adequate or proper test’

(d) Representing that the seller or the supplier has a sponsorship or approval or affiliation which such seller or supplier does not have

(e) Misleading the public concerning the price at which products & services are sold or misleading the public concerning the need for, or the usefulness of, any goods or services;

(f) Gives to the public any warranty or guarantee of the performance, efficacy or length of life of a product or of any goods that is not based on an adequate or proper test thereof

(d) Advertising the supply of goods/services at bargain prices, when in fact they are not meant to be offered for sale at such bargain prices;

(e) Offering of gifts, prize with the intention of not providing them as offered or if the price of the gift/prize is actually included fully or partly in the item sold;.
(f) Non-compliance of product safety standard;

(g) Hoarding or destruction of goods.

Q) What does the term ‘Consideration’ mean?

A) Consideration under the Consumer Protection Act is defined in the same manner as it is under the Indian Contract Act, which defines Consideration as follows:

When, at the desire of the promisor, the promisee, or any other person has done or abstained from doing, or does or abstains from doing, or promises to do or to abstain from doing, something, such act or abstinence or promise is called a consideration for the promise.

The basic meaning of the above definition is that if as a consumer you promise to pay or do anything that can be reasonably construed as a payment or part of a payment (for a good or a service) then you have given adequate consideration for the good you wish to buy or the service you wish to avail of. The same is true for lending of your goods to a third party or letting a third party avail of the services for which you have paid.

STATUTORY RIGHTS OF CONSUMERS

The Consumer Protection Act, 1986, guarantees the following statutory rights to the consumers-

  1. The right to be protected against the marketing of goods and services which are hazardous to life and property: To simplify this it can be said that it is the duty of the manufacturers and the distributor not to supply any goods to the consumers which fails to comply with the general safety requirements in all circumstances. It is important to know that safety standards are published from time to time by the relevant authorities in relation to many types of consumer goods.
  1. The right to be informed about the quality, quantity, potency, purity, standard and price of goods or services, as the case may be, so as to protect the consumer against unfair trade practices; by simplifying this right it can be said that consumers are given the right to information. This is intended to save the consumers from unfair trade practices like false and misleading descriptions about the nature and quality of goods, exaggerated statements about their power or potency, for example, that the hair oil is capable of promoting hair growth or preventing hair loss where there is no such power to an appreciable extent. It may be noted that a victim of unfair trade practices would be able to come before a Consumer Forum only if he is a consumer within the meaning of the Act. Other buyers would have to go to the Monopolies Commission under MRTP Act.
  1. The right to be assured, wherever possible, access to a variety of goods and services at competitive prices; For the convenience of the consumers the Central Council has been charged with the responsibility of bringing about the organization of markets and market  practices in such a way that all dealers are supplied with a variety of goods for the benefit of the consumers and that the goods with a variety are being offered at competitive prices. It is only then the consumers will have access to variety and will be able to enjoy the benefit of competitive prices.
  1. The right to be heard and to be assured that consumer’s interest will receive due consideration at appropriate forums; Right to be heard is not only the the foremost right of consumers it is a principle of natural justice also. The Central Council is charged with the responsibility of assuring to consumers that they would be heard as of right by appropriate forums and consumers will receive due attention and consideration from such forums.
  1. The right to seek redressal against unfair trade practices or restrictive trade practices or unscrupulous exploitation of consumers; The consumers have been given the right to seek redress against restrictive/unfair trade practices or unscrupulous exploitation. The right can be explained clearly by following example – where money was deposited in advance for the supply of a car within two months and the car was actually supplied some time after two months, in such situation retention of money beyond the period of two months is an unfair trade practice and the consumers can claim proper interest on the deposit for the period of delay.
  1. The right to consumer education. This right is most important right because once the people are rendered conscious of their power, they may perhaps, feel energized to struggle against exploitation by manufacturers and traders. The Central Council has been charged with the responsibility to provide to the people proper education in terms of their remedies under the Act. It can be hoped that people’s awareness is likely to prove a better tool for putting the trade on some level of discipline than tons of Government controls.

However, consumer’s strongest and the most precious right, which he keeps to the last, is the ‘refusal to buy’ and withdraw the patronage from the seller who always craves for it because, without it, he has none to sell.

Vandana Singh (CCC)

EXERCISING YOUR RIGHTS AS CONSUMER

Q. What should I do in case my Rights as a Consumer are violated?

A)Before you start to take legal action it is important to try and resolve the problem yourself. Make sure you are calm. Be clear and reasonable. If you are not sure what you are entitled to do under the law, ask for advice first. Do not loose your temper. Talk to all the concerned persons. All this would hold you in good stead if and when your case goes to court.

Q. What are some other useful tips in case of defective products?

  • A lot of times, some simple tips like getting back to the seller or trader would save you a lot of time, money and tension. Most respectable manufacturers/ shop keepers have an exchange or money back policy which could be availed of. The following tips would be handy-
  • Tell the trader/ service provider as soon as you discover the fault so that you could exchange the product or get the appropriate remedy immediately.
  • Do not delay in regard to return back to the seller or trader. A lot of products have a limited warranty period and if the complaint is within time then you may be able to get the remedy you want quickly.
  • Stop using the item! If you continue to use it despite knowing the defect then it would be difficult for you to get any kind of compensation or relief from the opposite party or the consumer courts.
  • Always give the trader or organization the chance to sort out your problem, before resorting to Court action.

Q. What are the required documents and facts?

A) Always keep copies of your bills, written contracts, estimates, receipts, warranties, and other documents that are related to the complaint. Keep detailed written notes of all conversations with the business including names and dates.. Keep copies of any letters you send. Never throw away or misplace any of these documents after you make your purchase as most people often do.

Q. What are my legal rights?

A)Firstly the consumer has a right to be protected from defective goods & service. You have a right to be informed about and the right to choose from a variety of goods and services. The consumer also has a right to be heard and to seek redressal in case of a deficiency or defect in the goods or services purchased. It is important for all consumers to know their rights and to be able to be exercise them freely. Therefore you are entitled to approach a consumer court for justice.

Q. Have I exhausted all other remedies?

A) It is important to have exhausted all other remedies before filing a complaint . This will be viewed positively in a consumer court .Going to court is a big step and should not be taken lightly. What you will have to do is –

  • Make sure you have complained to the right person
  • Find out where their Head office located .
  • Then proceed to write to the customer service manager who is authorized deal with all complaints.
  • If any one from the local branch has not followed up with your complaint the mention it in your letter or phone call.
  • It is of course, better to write and mail your complaint as you can keep a record of it for future reference.
  • Remember, do not threaten or abuse any one. Always be polite but firm.
  • If not ,the opposite party will mention it in their response to your complaint if the matter reaches court.
  • If all this fails then look to consumer organizations for advice for dealing with your complaint. Some of them may take up the matter on your behalf and will follow it up. Many of them have the necessary experience to deal with these matters.

Q. Can I still go to Court if my complaint is redressed in part?

A) Yes, if you feel that the remedy provided by the trader is not what you had asked for then you may approach the consumer courts. For example, upon detecting some defect in a new washing machine you had just purchased you approach the seller & inform that you would like to have it replaced with a new one. The seller however, offers to have only the defective part repaired. If you are still not satisfied with this offer you may approach the courts for the relief that you originally wanted. This is of course subject to the terms and conditions of the purchase or agreement between parties.

Q. If some one performs a free service for me which is defective can I still approach the courts for any relief ?

A) No, not if the service provided to you if absolutely free. If the person who performed the service has not received any money or ‘pay’ for the service performed then it does not fall within the definition of service under the Consumer Protection Act. Therefore you would not be able to make him liable under the act or be able to take him to a consumer court. However in certain circumstances, like in the case of a government hospital or doctor ,you could file a complaint even though the service provided to you is free. The doctor or hospital could still be liable in case of any deficiency of service because even though you have not paid any money they would still receive a remuneration from the government for providing this service. The fact that they get paid for their work , whatever the source of the pay, entitles you to file a complaint against them & make them liable. The detailed position is as under-

(i) Where services are rendered free of charge, with no payment received directly or indirectly, the Act does not apply.
(ii) But, where the fees charged are required to be paid by every body availing of the services, then the Consumer Protection Act, applies.
(iii) Where charges are required to be paid by persons availing of services, but certain categories of persons (who cannot afford to pay) are not charged for services, then also, the Act applies.

Q.  What relief can I expect on my complaint for defective products?

A) You will have to carefully consider what is the appropriate relief you want or expect from the trader or the seller, viz.-

  • Do you wish to have your money refunded.?
  • Do you want the product repaired?
  • Do you want the product replaced?
  • Do you want any compensation?
  • Do you want them to discontinue the sale of goods in question?
  • Do you want a simple apology from the trader or service provider?
  • Don’t be vague. When you are absolutely sure of what you want, you must mention it clearly to the trader, manufacturer or to the consumer courts as the case may be.

Q.  What are the questions that would help you sustain your case?

A) The following questions would give you a good idea as to whether your case is maintainable and could be agitated in a court or consumer forum-

  • Firstly you have to consider whether your complaint is justified?
  • Secondly have you complained to the right person?
  • Thirdly have you made out a sustainable legal ground?
  • Fourthly it is important to know if you have marshaled all your facts properly?
  • And lastly what are the relief’s you are seeking from your complaint?

    Q.  What Does The Act Apply To?

    A) The Act applies to all goods and services unless specifically exempted by the Central Government. It covers all the sectors whether private, public or cooperative.

    Q. Can I Argue And Present My Complaint In Court Myself?

    A) Yes, You do not have to be a lawyer to argue before consumer courts, or for that matter any civil Court. However if the matter is a complicated one it is always advisable to engage someone including a lawyer with necessary experience in such matters. By a series of judgments, the Courts have granted a party to the proceeding before the District Forum/State Commission the right to authorise a person of his choice to represent him and also to examine and cross-examine the witnesses, address the Court and take part in the proceedings as the case may be.

  •  FILING A COMPLAINT

    Q)Who can file a complaint ?

    A) Any person who can be termed as a consumer under the Act can make a complaint. The following are the persons who can file a complaint under the Act :

    • a consumer; or
    • any voluntary consumer association registered under the Companies Act, 1956 or under any other law for the time being in force, or
    • the Central Government or any State Government,
    • one or more consumers, where there are numerous consumers having the same interest.

    Q) What are the issues to consider when filing a complaint?

    A) You would have to check where the jurisdiction would lie and then ascertain the value of the claim. You will have to file your complaint depending upon the amount of money or compensation you want from the opposite party for the deficient service he has provided you or for the defective product that you have been sold. It is important to note that most Judges in these courts will be able to tell if you are unnecessarily filing a complaint & are just trying to make a quick buck.

     

    Q) Where do I file my complaint?

    Pecuniary Jurisdiction

    • In cases where the value of goods and services involved is less than Rs. 20 Lakhs in value, you will have to file the complaint in the District Forum constituted in the specified districts of a State.
    • In cases where the value of goods and services involved is more than Rs. 20 Lakhs in value but does not exceed Rs 1 crore you will have to file the complaint with the State Commission constituted in the capital cities of the different states
    • In cases where the value of goods and services involved is more than 1 crore in value then you can file a complaint with the National Commission which has been constituted only in New Delhi.

    Territorial Jurisdiction.

    The jurisdiction of the complaint is determined by the facts of the case and where the cause of action arises. Further, when you file a complaint, the area in which the opposite party resides or carries on his work or business will also have to be taken into consideration by you. This means that if you are filing a complaint against a service provider for a sum below 20 lakhs you would have to approach the District Forum in the jurisdiction where the cause of action arose. If the matter is above 20 lakhs but below 1 crore then it would be filed in the State Commission within which State the trader/ service provider/ manufacturer is located in the state in which the trader resides or works in. These two factors will have to be kept in mind while filing your complaint.

    Q) How many Consumer Courts are there?

    A) There are consumer forums at the District, State and National level. At present, there are 569 District Forums, 33 State Commissions & the highest body which is the National Consumer Disputes Redressal Commission (NCDRC) having its office at Janpath Bhawan, A Wing, 5th Floor, Janpath , New Delhi. The District Forums are headed by the person who is or has been or is eligible to be appointed as a District Judge and the State Commissions are headed by a person who is or has been a Judge of High Court. The National Commission is headed by a sitting or retired Judge of the Supreme Court of India.

    Hierarchy of Consumer Courts in India
    (Visual Representation)

    Q) Are other Court Excluded from hearing consumer disputes?

    A) The jurisdiction of other courts to hear consumer disputes is not excluded. This is because the Parliament of India felt it was necessary to have an efficient & convenient mechanism to address and resolve the various consumer complaints across the country. As a result it created a three-tier remedial machinery for the inexpensive and quick disposal of consumer complaints. As these forums only deal with consumer complaints/issues and nothing else, all their time can be devoted to addressing consumers complaints.

    Q) What Do I Put In My Complaint ?

    A) Your complaint has to be clear ,definite and precise. All your facts and documentation must be in order. You will have to include -

    (a) A cause-title.
    (b) The complaint should, if possible have a heading
    (c) The name, description and address of the complainant.(your name)
    (d) The name, description and address of the opposite party or parties as the case may be, so far as they can be ascertained.
    (e) The facts relating to the complaint and when and where it arose.
    (f) How the opposite parties are liable to be proceeded against and why are they answerable or accountable to this petition.
    (g) Copies of documents in support of the allegations contained in the petition. Complainants are advised to keep copies of the complaint / petition and all furnished documents for their records. A list of documents should also be furnished along with the complaint, duly signed by you.
    (h) You would also need to state how the case falls within the jurisdiction of the tribunal-whether the opposite party resides or carries on business or has a branch office or personally works for gain within the jurisdiction of the forum or whether the cause of action (damaged goods or deficient service) arose within the Forum’s jurisdiction.
    (i) You are also entitled to claim the costs of your complaint from the opposite party. Hence include that amount in your complaint.

    Q) Is There A Fee For Filing A Complaint ?

    A) Under the original un-amended Act of 1986, no requirement of payment of Court-fee or any other formal procedure of Court was contemplated. However, after the amendment of 2002, there is a nominal fee you may have to pay for filing a complaint. For example in the District Forum located in Delhi the fee structure is as follows –

    1. Up to 1 Lakh – Rs.100
    2. 1 Lakh & above but less that 5 Lakhs – Rs.200
    3. 5 Lakhs & above but less that 10 Lakhs – Rs.400
    4. 10 Lakhs & above but less that 20 Lakhs – Rs. 500

    You will have to pay the specified fee in the form of a crossed demand draft drawn on a nationalized bank or through a crossed Indian Postal Order in Favour of the Registrar of the State Commission & payable where it is situated. The concerned District Forum shall deposit the amount so received.

    Q) Is There Any Time Limit For Filing A Complaint ?

    A) Yes, the time limit is within two years from the date on which the cause of action arises. This would mean two years from the day the deficiency in service or defect in goods has arisen/detected.

    Q) Can This Time Limit Ever Be Extended ?

    A) Yes ,But only under certain Circumstances. If the time limit expires but you are still able to satisfy the Forum or Commission about the reasonableness in the delay, your complaint can still be taken up. However, the delay for every single day has to be explained

    Q) Do I Have To Be There Myself To File A Complaint ?

    A) Not necessarily , you can present your petition in person or by an authorized representative. You may also send the complaint/petition by Registered Post. It is good to send some extra Copies and to keep an extra one for yourself as well. You will also need to give a copy to the opposite party.

    Q) Can More Than One Consumer File A Single Common Complaint ?

    A) Yes, consumers having the same problem can join together and file a single complaint. This can be done by enclosing a petition with the complaint for joining together and filing a complaint. This petition should just state that since the facts and circumstances relating to the complaint are the same and also since the same relief is to be claimed for all the petitioners they may be allowed to join together and file a single complaint.

    Q) How Do I Inform The Opposite Party about the complaint ?

    A) A notice is required to be sent to the opposite party. This can be done by registered post which is to be delivered to the address where the opposite party resides , works or carry’s on his business.

    Q) Can I Approach The Consumer Courts If I bought the Goods or Services for Commercial Purposes?

    A) No, the Consumer Courts are only meant for the ordinary consumers who have bought goods & services for their own use or needs. Those who buy the goods/services for commercial purposes or resale purposes are excluded from the act. This forum is not meant for businesses ,firms and Industries but for the common man/consumer looking for quick & effective justice.

    COMPENSATION & RELIEFS

    Q)What Are The Relief’s I Could Get From The Consumer Courts ?

    A) If the Consumer Court is satisfied that your claim is genuine and that you have suffered a loss due to a lack in service or fault in the goods purchased by you, the Court may issue the following directions to the opposite party.
    It may instruct the opposite party-

    • To remove the defects/deficiencies from the goods/service in question.
    • To pay adequate compensation to you for loss caused.
    • To pay the costs of the proceedings to you.
    • To replace the goods with new ones of similar description.
    • To return the price of the goods or services.
    • To discontinue the unfair trade practice or restrictive trade practice with immediate effect.
    • To withdraw the sale of hazardous goods.

    Remember, the value of the relief includes damages, costs and refund amount if any. Compensation may also be sought on account of consequential damages, in spite of the fine print in many contracts, that the seller is not responsible.

    Q) Is There Any Limit On The Amount Of Compensation I Can Receive?

    A) There is no limit on amount of compensation you can claim, but it has to be proportionate & rational with the loss or injury suffered by you. Always be reasonable in the amount you want to claim as this will make it easier for the court to make a finding in your favour.

    Q) Do I Have To Specify The Amount I Want As Compensation?

    A) You may do so if you want. If you are asking for compensation, quantify the amount and state the break up i.e. how the amount is arrived at and under what heads. If the relief cannot be quantified give a notional valuation. However, you must not be greedy by asking for unusually high or large amounts as this will make you and your complaint look bad in a consumer court.

    Q) Can I also claim compensation for Negligence due to a defective product or Service?

    A) Yes you can. In case you want to claim consequential damages due to negligence please note that Negligence must have been categorically and clearly alleged, defined and established in your notice to the opposite party and subsequently in your petition to get compensation under Consumer Protection Act.

    EXECUTION & COMPLIANCE OF ORDERS

    Q) How can the Consumer Courts enforce their Decisions ?

    A) The District Forum , State Commission & the National Commission all have the power of a Judicial Magistrate of the first class for the trial of offences under this Act and when conferred with the powers they shall also deemed to be a Judicial Magistrate of the first class for the purpose of the Code of Criminal Procedure, 1973.

    Q) How Can I Be Sure That The Opposite Party Will Comply With The Order If It Is In My Favour ?

    A) The consumer protection act ensures that the mere failure, omission or delay in complying with the order of the consumer courts will amount to an offence. The opposite party shall be punishable with imprisonment for a term which shall not be less than 1 month but which may extend to 3 years, or with fine which shall not be less than Rs. 2,000 but which may extend to ten thousand rupees, or with both. In case an interim order of the consumer courts is not complied with then it may order the attachment & eventual sale of the property of that person.

    Q) Is There Any Application I Can File If There Is No Compliance?

    A) Yes, in case of non compliance of an order from any of the consumer courts you can file an application for the amount due to you. Upon such application the consumer courts may issue a certificate for the amount to the collector of the district and he can proceed to recover the amount due to you in the same manner as arrears of land revenue.

    Q) Would The Same Also Apply To Me ?

    A) Yes, under certain circumstances. For example if the consumer courts feel that you have filed a frivolous complaint it may impose costs (up to Rs 10,000) on you and if you do not pay you could be subjected to the same punishment.

    Q) What Do I Have To Look For While Buying A Product ?

    A) Always check that the product you are purchasing is an original one. This would help you in case of some defect where you can always avail of the warranty. You must check & inspect the goods itself and see that there is no apparent defect. Always read the fine print and check all the details. This is absolutely your responsibility alone. Always purchase quality marked products such as those with the ISI ,AG MARK, etc.

     

    EXECUTION & COMPLIANCE OF ORDERS

    Q) How can the Consumer Courts enforce their Decisions ?

    A) The District Forum , State Commission & the National Commission all have the power of a Judicial Magistrate of the first class for the trial of offences under this Act and when conferred with the powers they shall also deemed to be a Judicial Magistrate of the first class for the purpose of the Code of Criminal Procedure, 1973.

    Q) How Can I Be Sure That The Opposite Party Will Comply With The Order If It Is In My Favour ?

    A) The consumer protection act ensures that the mere failure, omission or delay in complying with the order of the consumer courts will amount to an offence. The opposite party shall be punishable with imprisonment for a term which shall not be less than 1 month but which may extend to 3 years, or with fine which shall not be less than Rs. 2,000 but which may extend to ten thousand rupees, or with both. In case an interim order of the consumer courts is not complied with then it may order the attachment & eventual sale of the property of that person.

    Q) Is There Any Application I Can File If There Is No Compliance?

    A) Yes, in case of non compliance of an order from any of the consumer courts you can file an application for the amount due to you. Upon such application the consumer courts may issue a certificate for the amount to the collector of the district and he can proceed to recover the amount due to you in the same manner as arrears of land revenue.

    Q) Would The Same Also Apply To Me ?

    A) Yes, under certain circumstances. For example if the consumer courts feel that you have filed a frivolous complaint it may impose costs (up to Rs 10,000) on you and if you do not pay you could be subjected to the same punishment.

    Q) What Do I Have To Look For While Buying A Product ?

    A) Always check that the product you are purchasing is an original one. This would help you in case of some defect where you can always avail of the warranty. You must check & inspect the goods itself and see that there is no apparent defect. Always read the fine print and check all the details. This is absolutely your responsibility alone. Always purchase quality marked products such as those with the ISI ,AG MARK, etc.

    Follow

    Get every new post delivered to your Inbox.

    Join 261 other followers